Endpoint Protection

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  • 1.  Symantec install Error 12045

    Posted Dec 02, 2014 10:18 AM
      |   view attached

    I have attached the install log for a New install of Symantec.

     

    Attachment(s)

    zip
    SEP_INST.zip   180 KB 1 version


  • 2.  RE: Symantec install Error 12045

    Posted Dec 02, 2014 10:28 AM

    Please follow this document

    Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

    http://www.symantec.com/business/support/index?page=content&id=TECH217284



  • 3.  RE: Symantec install Error 12045

    Posted Dec 02, 2014 12:38 PM

    The issue is not a Root Certificate issue. After remotely connecting to a affected system I copied the install package directly on the system and started the install. install completed without a issue. the package that I used on the system directly is the same as the package used from the SEPM. can you review the log i provided again to see if there are other issues.

     

    Thanks



  • 4.  RE: Symantec install Error 12045

    Posted Dec 05, 2014 11:11 AM

    The actually thing i observerd from the log you attached is that downgrade failed and also the RORU process wasn't successfull due to permission issues , 



  • 5.  RE: Symantec install Error 12045

    Posted Dec 05, 2014 11:21 AM

    Enable Windows Installer Debugging -
    Please refer Microsoft KB for Instructions on how to enable this -http://support.microsoft.com/kb/223300

     

    Attach the windows Installer log