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  • 1.  Symantec LUA GUI problems

    Posted Jan 19, 2018 02:47 AM

    Hello,

     

    we have some trouble with our LUA Server. After an Restart of the System, the downloads of the definitions stoped at 99%.

    We figured out, that the Server tried to find some files, that are apparantly not avaliable anymore. Also we figured out that the automatic purging of old files did not work.

    So we deleted all the old content by hand and let him run the download again. That worked, however only to be stuck at the deployment at 0% for no apparant reason.

    Then the services, LUA Tomcat and PostgreSQL have been restarted, in the hopes that that might do the trick.

    Now the GUI of the Webaccess seems to be broken. It cannot show the configuration page (Error 404) and if i want to manually start some download or distribution, windows are not shown correclty.

     

    We had a similar issue after a restart of the Machine, however that "went away" after a couple of days. I am not a believer in magical self healing of systems and don't want to count on it.

    So i would like to know what could be the cause and how to repair it manually?

    But i am relativly clueless were to start the search. Is it a database problem? Is it maybe connected to other services?

     

    If anyone of you has some ideas, that would be a great help.

    We have the version 12.3.4.16

    Unfortunatly i do not have the option of reinstall. I have to work with what i have.

     

     

     

     



  • 2.  RE: Symantec LUA GUI problems

    Broadcom Employee
    Posted Jan 19, 2018 12:38 PM

    Please open a Support ticket for this. An LUA technician should be able to assist you getting this working again.