Client Management Suite

Hello to everyone. I got a perplexing problem here. I'm trying to uninstall the Symantec Management Agent from a Windows 7 64 Bit computer and no matter what I do, I get the same error message. I'm attaching a file to show the error.

Some other messages state: "Unsupported 16-Bit Application." So whether I try launching the agent, running the aexagentutil.exe to remove it, I continuously get the error as stated in the attachment. I'm completely out of options. Is there a be-all end-all agent removal tool that wipes out the agent file and registry entries completely?

Thank you in advance.

Really? Nothing?

How are you running aexagentutil?

two things to try.

1. the uninstall policy turn it off and create a new uninstall policy and turn this policy on.

2. run the aexagentutil /clean from an administrative command prompt window in Windows 7.

I have never had an issue running this on windows 7 x64 bit machines.

Also you could execute this task from your NS server it should remove the agent but you will not get a reply back with any details to the status of this execution in NS.

setlocal EnableDelayedExpansion
rem set loop counter for up to 4 minutes
set X=24
if exist C:\RISlog GOTO :485
mkdir c:\RISlog
echo %date%,%time%,errorlevel: %errorlevel%, Make RISLog: END >> c:\RISlog\altiris.log
:485
echo **********************************************************************
echo *                      CHECK OS VERSION                              *
echo **********************************************************************
echo %date%,%time%,errorlevel: %errorlevel%,Print OS VERSION: Begin >> c:\RISlog\altiris.log
wmic os get Caption,CSDVersion /format:list >> c:\RISlog\altiris.log
echo. >> c:\RISlog\altiris.log
wmic OS Get version /format:list >> c:\RISlog\altiris.log
echo. >> c:\RISlog\altiris.log
WMIC Path Win32_Processor Get AddressWidth /Format:list >> c:\RISlog\altiris.log
echo. >> c:\RISlog\altiris.log
echo %date%,%time%,errorlevel: %errorlevel%,Print OS VERSION: End >> c:\RISlog\altiris.log
wmic os get Caption /format:list | findstr /i "XP"
IF ERRORLEVEL 0 IF NOT ERRORLEVEL 1 GOTO :486
echo %date%,%time%,errorlevel: %errorlevel%,XP Not Found >> c:\RISlog\altiris.log
verify >nul
wmic OS Get version | findstr /i "2003"
IF ERRORLEVEL 0 IF NOT ERRORLEVEL 1 GOTO :2k3
verify >nul
wmic OS Get version | findstr /i "2008"
IF ERRORLEVEL 0 IF NOT ERRORLEVEL 1 GOTO :2k8
verify >nul
GOTO :800

:486
echo **********************************************************************
echo *                 486 - Windows XP                                   *
echo **********************************************************************
echo %date%,%time%,errorlevel: %errorlevel%, Windows XP Found >> c:\RISlog\altiris.log
If exist "%ProgramFiles%\Altiris\Altiris Agent\AeXNSAgent.exe" goto :487
GOTO :done
:487
echo **********************************************************************
echo *                 487 - Uninstall Altiris Agent                      *
echo **********************************************************************
echo %date%,%time%,errorlevel: %errorlevel%,487 Uninstall Altiris Agent: Begin >> c:\RISlog\altiris.log
cd "%ProgramFiles%\Altiris\Altiris Agent\"
Start /Wait AeXAgentUtil.exe /clean
echo %date%,%time%,errorlevel: %errorlevel%,487 Uninstall Altiris Agent: End >> c:\RISlog\altiris.log
IF ERRORLEVEL 0 IF NOT ERRORLEVEL 1 echo %computername%,XP AltirisRemoved,%ERRORLEVEL%,%date% >> \\SERVERNAME\agent\update.txt
IF NOT ERRORLEVEL 0 echo %computername%,XP AltirisUninstallFailed,%ERRORLEVEL%,%date% >> \\SERVERNAME\agent\error.txt
IF NOT ERRORLEVEL 0 goto :fail
rem Waiting 10 seconds
PING 1.1.1.1 -n 1 -w 10000 > NUL
verify >nul
goto :end
REM ===============================================================================
:800
echo **********************************************************************
echo *                 800 - Windows 7 x64                                *
echo **********************************************************************
echo %date%,%time%,errorlevel: %errorlevel%, Windows 7 Found >> c:\RISlog\altiris.log
If exist "%PROGRAMFILES(X86)%\Altiris\Altiris Agent\AeXNSAgent.exe" goto :810
GOTO :done
:810
echo **********************************************************************
echo *                 810 - Uninstall Altiris Agent                      *
echo **********************************************************************
echo %date%,%time%,errorlevel: %errorlevel%,810 Uninstall Altiris Agent: Begin >> c:\RISlog\altiris.log
cd "%PROGRAMFILES(X86)%\Altiris\Altiris Agent"
Start /Wait AeXAgentUtil.exe /clean
echo %date%,%time%,errorlevel: %errorlevel%,810 Uninstall Altiris Agent: End >> c:\RISlog\altiris.log
IF ERRORLEVEL 0 IF NOT ERRORLEVEL 1 echo %computername%,Win7 AltirisRemoved,%ERRORLEVEL%,%date% >> \\SERVERNAME\agent\update.txt
IF NOT ERRORLEVEL 0 echo %computername%,Win7 AltirisUninstallFailed,%ERRORLEVEL%,%date% >> \\SERVERNAME\agent\error.txt
IF NOT ERRORLEVEL 0 goto :fail
rem Waiting 10 seconds
PING 1.1.1.1 -n 1 -w 10000 > NUL
verify >nul
goto :end

:fail
echo %date%,%time%,errorlevel: %errorlevel%, Uninstall Altiris Agent FAILED >> c:\RISlog\altiris.log
EXIT 999
GOTO :exit
:done
echo %date%,%time%,errorlevel: %errorlevel%, Altiris Agent Not Found >> c:\RISlog\altiris.log
EXIT 998
GOTO :exit
:2k3
echo %date%,%time%,errorlevel: %errorlevel%, Server 2003 Found >> c:\RISlog\altiris.log
EXIT 2003
GOTO :exit
:2k8
echo %date%,%time%,errorlevel: %errorlevel%, Server 2003 Found >> c:\RISlog\altiris.log
EXIT 2008
GOTO :exit
:end
echo %date%,%time%,errorlevel: %errorlevel%, Uninstall Altiris Agent >> c:\RISlog\altiris.log
GOTO :exit
:exit