Endpoint Protection

I am currently  running   symantec  version 12.6  My  problem started   on the  28 of march   after  we  migrated  out  Vcenter from  5.5  to 6.  After two days later,  i noticed  that i can't   no longer  log  on to the  console .  I am  running  on  windows 2012 Platform.  I  have tried the   management  wizard  to reconfigure the  server  with the  exist  backup but  no  avail.  I also tried many other  solutions   recommended  my  many of our colleagues  from the   forum but  no  solution.  When  i start the  service  after  a minutes it    vanishes  aways, 

Below here is  is  one  message

016/03/29 19:10:07:560 : RMI TCP Connection(1)-10.188.241.139 : [com.creamtec.ajaxswing.ClientAgentImpl] Initialization complete, instances in JVM = 1
2016/03/29 19:10:23:556 : Thread-1 : [com.creamtec.ajaxswing.JVMProcess$1] Health check failed, exiting

In the  localhost  log

ar 28, 2016 5:03:31 PM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: destroy called
Mar 28, 2016 5:03:33 PM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: destroy called
Mar 28, 2016 5:06:00 PM org.apache.catalina.util.SessionIdGeneratorBase createSecureRandom
INFO: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [146] milliseconds.
Mar 28, 2016 5:06:00 PM com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
INFO: Mon Mar 28 17:06:00 UTC 2016: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
Mar 28, 2016 5:06:00 PM com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
INFO: Mon Mar 28 17:06:00 UTC 2016: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
Mar 28, 2016 5:06:00 PM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
Mar 28, 2016 5:06:00 PM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
Mar 28, 2016 5:06:00 PM org.apache.catalina.core.ApplicationContext log
INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@1c135cd
Mar 28, 2016 5:06:03 PM org.apache.catalina.core.ApplicationContext log
INFO: Forced shutdown monitor initialized

Attachment(s)

scm-server-0.rar   91 KB 1 version

Run the SymDiag tool on it to do error checking:

Download SymDiag to detect Symantec product issues

Check the following file for errors.

%SEPM_Instal_folder%\tomcat\logs\catalina.out

Here is  the  output  of the catina.out 

Opening log file E:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
2016/04/04 22:43:34:352 : localhost-startStop-1 : createServerSocket: 127.0.0.1:1100
Missing property: scm.db.datasource.
Server is not configured correctly, please run Server Configuration Assistant!

Can't open you .rar folder for some reasons.

Can you post how your conf.properties file looks like ?

It's located by default to your SEPM install path %\Symantec Endpoint Protection Manager\tomcat\etc

If you notice that it is blank or contains only few lines (must contains at least a good dozen) try to follow the following procedure below.

=> https://support.symantec.com/en_US/article.TECH179741.html

Kind regards,

A. Wesker

When you migrated it, did you upgrade or downgrade the amount of memory on this VM?