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Symantec Messaging Gateway - Sender e-mail is blocked but no info/log in SMG

  • 1.  Symantec Messaging Gateway - Sender e-mail is blocked but no info/log in SMG

    Posted Jul 07, 2016 09:00 AM

    Hi

    Sender cannot send e-mail. His message was not delivered.

    When I've checked Meesage Audit Log or System Log I couldn't finy any info about this SMTP connection or this e-mail, why it was not delivered. I've checked all quarantines too.

    Where can I found all information why Symantec Messaging Gateway refuse this message?

    I've got a sender e-mail address and receiver e-mail address and I know the time when this e-mail was send. How use this piece of information to diagnoze the problem?

    Thank you veery much for help.

    Tomasz

     



  • 2.  RE: Symantec Messaging Gateway - Sender e-mail is blocked but no info/log in SMG

    Posted Jul 08, 2016 03:05 AM

    Hi Tomasz,

    Search the message audit log for the connection ip of the sending server.

    Usually its the ip of the mx record.

    Regards

    Thomas