Client Management Suite

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  • 1.  Symantec PcAnywhere host service did not start automatically

    Posted Apr 28, 2014 07:06 PM

    I have some machine after reboot the workstation but the Symantec pcAnywhere Host Service did not started automatically.

    is anyway I can find out the report to see how many machines out there?

    where is registry key I can look into this?

    this is the problem I have in our environment that helpdesk people try to help user with pcAnywhere, but the service did not start then pcAnywhere won't work.

     

    Thanks

     

    Lillian



  • 2.  RE: Symantec PcAnywhere host service did not start automatically

    Posted Apr 29, 2014 12:14 AM
    Try the basiv inventory table for services to see if it has the status column. Inv_aex_ac_services


  • 3.  RE: Symantec PcAnywhere host service did not start automatically

    Posted Jun 02, 2014 12:46 PM

    Great, I found the info I need, I run the query like this, I run the report, but sometime I found the startup is empty on some of user's machine, how can I capture those machine with query?

     

    select distinct [guid] AS [_ItemGuid],

    vc.name as [Machine Name], vc.[user], vc.[ip address], vc.domain,

    inv.[Description] as [Discription], inv.[startuptype] as [Startup Type]

    from vcomputer vc

    join inv_aex_ac_nt_services inv on inv._ResourceGuid = vc.guid

    where inv.[startuptype] like '%manual%' and

    inv.[description] like '%symantec pcanywhere host service%'