Endpoint Protection Small Business Edition

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  • 1.  Symantec request to uninstall Embassy Trust Suite before proceeding

    Posted Jul 26, 2016 05:29 AM

    Hi,

    I'm trying to install the latest Symantec Endpoint protection, Small Business Edition on my clients' Dell desktops, however, when I try to install the Symantec Endpoint protection I was asked to uninstall Dell Embassy Trust Suite before proceeding.

    I have tried to run applwiz.cpl in administrator mode, but I didn't find the Dell Embassy Trust suite anywhere in the Add/Remove Programs,

    I have log this case to Symanctec support but it seems that the support have no other solution to resolve this.

    Kindly advise what can I do because otherwise my clients are not protected.

     

    User's PC specification:

    Desktop with Windows 10 installed.

    Symantec Endpoint Protection, Small Business Edition.

     

    Thank you.

     



  • 2.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding

    Posted Jul 26, 2016 11:33 AM

    Not sure why. I've used Trust Suite in the past with SEP just fine. What is the exact reasoning?



  • 3.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding

    Posted Jul 26, 2016 02:49 PM
    Check the registry under HKLM\Software\[WOW6432Node]\Microsoft\Windows\CurrentVersion\Uninstall and see if you can find it there, that might give an uninstall string.


  • 4.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding

    Posted Jul 27, 2016 03:04 AM

    Hi Andy,

     

    I have search HKLM\Software\[WOW6432Node]\Microsoft\Windows\ but there was no current version uninstall, that kind of stuffs.



  • 5.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding

    Posted Jul 27, 2016 12:29 PM

    Yoiu need to check with and without the WOW6423Node bit. Check program files and porgram files (x86) too. And maybe Services, perhaps it's been uninstalled and left a Service behind.



  • 6.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding

    Posted Jul 27, 2016 01:36 PM

    Check in all of the usual system locations, including the registry for "Wave Systems."

    You could also look in the Dell folder in the Program Files and Program Files (x86) directories to see if there is a specific Embassy Trust Suite folder.

    I ran into this issue years ago - and thought that Symantec had fixed the problem (perhaps something regressed), but if you find the service and disable it, along with any start-up items in msconfig, you should be good to install afterwards.

    Hope that helps.

     



  • 7.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding
    Best Answer

    Broadcom Employee
    Posted Jul 28, 2016 07:52 AM

    Hi,

    Check the Norton Installer logs present under C:\Programdata\NortonInstaller\log\

    You might find similar error in the logs.

    2015-10-09-12-49-06-526 : 0x1130 : Information : start: Loading IncompatibleApps
    2015-10-09-12-49-06-526 : 0x1130 : Information : Unable to delete published results DING\ReturnCode
    2015-10-09-12-49-06-526 : 0x1130 : Information : Blocking Apps business reason value set to 0xffffffff : force(Soft)
    2015-10-09-12-49-06-526 : 0x1130 : Information : Blocking reason not set. Showing all blocking apps
    2015-10-09-12-49-06-526 : 0x1130 : Information : incompatible app detected [{ABBA2EA4-740E-4052-902B-9CA70B081E3F}]: Dell Data Protection | Access
    2015-10-09-12-49-06-526 : 0x1130 : Information : Blocking Apps business reason value set to 0xffffffff : force(Hard)
    2015-10-09-12-49-06-526 : 0x1130 : Information : Blocking reason not set. Showing all blocking apps
    2015-10-09-12-49-06-526 : 0x1130 : Information : finish: Loading IncompatibleApps
     

    Solution could be: 

    1.Uninstall Dell Embassy Trust Suite
    2.Install the SEP SBE Cloud client and reboot the machine
    3.Install Dell Embassy Trust Suite

    Also, Pease PM me your support case number. Thanks!
     



  • 8.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding

    Posted Jul 31, 2016 11:05 PM

    Hi all,

     

    Really appreciate the active support and suggestions. The case 10839378 has been closed because I have discovered the solution for the case.

    I have uninstalled Dell Data security access and reinstall Symantec which it work. 


    Funny thing is that it is only when I uninstall Dell Data Security Access, then only did I see the word Wave appears as the software name.



    Case can be closed



  • 9.  RE: Symantec request to uninstall Embassy Trust Suite before proceeding

    Broadcom Employee
    Posted Aug 01, 2016 07:57 AM

    Kindly mark this thread as a solved with the best answer that helps you. Thank you!