Endpoint Protection

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  • 1.  Symantec Security Response Automation

    Posted Sep 08, 2010 01:13 AM
    Hello

    Several times I sent the virus file to check starting in August (# 17018189, # 17168960, # 17305095), but until now Symantec SEP can not detect this virus. We have to interrupt the process while using the rules created manually.

    1) Why is this virus is still not detected antivirus?
    2) How to see the current online status tracking # 17168960 (and another) than received automated emails.

    http://www.virustotal.com/file-scan/report.html?id=69e39e7fe1eab3cf54e05973d73e818718b8a85f60db504b163ee609dcce5747-1283922030


  • 2.  RE: Symantec Security Response Automation
    Best Answer

    Posted Sep 08, 2010 01:39 AM

    For the tracking id  17168960  the status is ( Our automation was unable to identify any malicious content in this submission. The file will be stored for further human analysis )

    To check the status you have to call support as I am not sure , if the customer can check the status of the submission online


  • 3.  RE: Symantec Security Response Automation

    Posted Sep 08, 2010 08:27 AM
    You  would have  to contact Technical support  for the  same. They would let you know the  status of the tracking numbers.
    https://support.broadcom.com