Symantec ServiceDesk 8.0 documentation is available at the following URLs:
Thanks for posting all SD 8.0 related docs here, very helpful!
Support is gathering common problems with SD 8.0 upgrades into a KB article. This gets updated ad hoc but regardless, the article you want to be aware of when upgrading (or installing) SD 8.0 or 8.0 HF1 is HOWTO124680.