Endpoint Protection

we do not have the password to unlock the server group of Symantec System Center. Please guide us how to reset the password.

 

Symantec System Center password management in Symantec Client Security 3.x and Symantec AntiVirus Corporate Edition 10.x

service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005041217010148

to find out the username open registry editor and go to 

[HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Accounts]. "user-admin-p"

here admin would be your username..

Thanx.
One more question Now i want to reinstall symantec antivirus on laptop but he is not in network. During installation it ask for batch file. So please tell me how to create batch file.

does the setup file exist on the end user machine, if yes, you can give a managed client package to the end user ti install, with the help of the screen shot. Or you may need to use the silent install using the .msi file.

The command used there are in the installation guide. once copied in txt file, rename that file with extension .bat and ask user to click on the .bat file. Use the setup file from the \\server\vphome\clt-inst\win32  

no. We have trying to install through cd

on your installation CD1
open a folder called SAV
run the setup.exe
if it asks for server / client
select server.
this should install fine.
let me now if you are facing any issue

This Laptop is outside the network. hence we can't select server it asked for batch file.

This is a laptop outside of the network and you are trying to install as Unmanaged (Self Managed right)

seems like it has an earlier  version installed and its corrupted
so, when you try to install this , its trying to uninstall that ( wont be able to coz its corrupted)
you first need to repair the existing install
2 ways of doing it
1) go to add / remove prograsm, do a repair of current install ( check the version)
it wil ask for network share, you need to select a valid source path which has that version source
this will repair it and later you will be able to do the instal as mentioned above

2) download this tool, run it, remove previous version, install the new one.
http://support.microsoft.com/kb/290301

will work perfectly, let me know if you have any questions'

install managed client using the .msi
copy the setupo on the end user laptop...open the command propmet and point the location test file

msiexec /I "Symantec AntiVirus.msi" ADDLOCAL=SAVMain,SAVUI,OutlookSnapin,NotesSnapin, Pop3Smtp NETWORKTYPE=2 SERVERNAME= SERVERNAME SERVERGROUPPASS=”my$Pass” ENABLEAUTOPROTECT=0 RUNLIVEUPDATE=1 REBOOT=ReallySuppress /qn

refer the installation guide...for your requirement

Copy the GRC.DAT file from \\<AV Server>\VPHOME\
Put the file inside SAV Folder and run setup.
If GRC file is present with the setup files, it wont ask for managed/unmanaged selection. It installs AV and you will find the server name in Symantec GUI...
 

I have already viewed this registy entry for both "user-admin-p" and "user-admin-r" and the data for both keys is simply a string of alpha-numeric text. Is that the correct data or should this be the actual username and password?