Endpoint Protection

Not sure I'm in the right place, but Im having an issue with Antivirus 10.1.5 corporate edition.

From the symantec system center, I am unable to right click on a specific machine, choose update virus definitions now and have it push out the defs.

Everything else is working fine, the machines are checking in, they are online, they are scanning at the scheduled time, etc

The error I get is a Symantec Antivirus Management Snap-in error. It states:

Symantec AntiVirus was unable to start a definition download on the following clients <client name here>. Verify that the clients are working correctly. Retry?

I originally tried doing this on a machine that is showing up with old virus defs, but now I find I can't push out manually with the console to any managed machine.

Help!

For starters check this KB -

Troubleshooting communication problems with Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x

http://www.symantec.com/business/support/index?page=content&id=TECH101171

I noticed that you are running an old version of SAV, you should really consider upgrading to the latest AV for Enterprise, SEP 12 Endpoint Protection.

http://www-uat.ges.symantec.com/business/theme.jsp?themeid=sep-family

For free trial versions of the different Endpoint products, please visit the Downloads page - http://www.symantec.com/business/products/downloads/index.jsp

Moving this thread to the Endpoint Protection forum.

Regards,

Thomas

are u able to telnet client and server on 2967; thats the communication port used for clients;

from SSc run  a discovery ; check if that fixes the issue.