Endpoint Protection

I have an issue here where I run a Power Eraser Scan on a System which has Windows Bitlocker. Now as design the Power eraser needed a reboot, so after a reboot I get a screen where the user is required to enter the Bitlocker recovery key, this seem to be obvious as the power eraser injects his Driver in the Kernel mode. 

Now my question is how to get remove the Kernel intervention/ Injection as whenever I reboot the system I have to enter a Bitlocker Passkey. 

Thanks, 

Farhan K

The root kit scan is going to do this so it seems to be pretty standard stuff here. Have you tried in safemode?

Yes tried in safe and it works, Sorry I mean, I now dont intent to run a Root Kit scan. Just need to get rid of whatever driver is getting injected so that everytime my computer starts it starts normally. 

Don't select the rootkit scan, does that work?

If not, there is no option that I know of. Open a support case.

Here's the complete scenario: 

1) Selected Root Kit Scan - Started the computer and it asked for a Bitlocker passkey >> Entered and logged in and did not continue the Scan. 

2) Now whenever I start my computer >> It asks for a Bitlocker Password 

3) Need to remove that driver which is injected in Windows Kernel and not allowing Winload..exe to proceed with a Normal boot. 

Thanks, 

Gotcha. Manual removal steps are here:

http://www.symantec.com/docs/TECH201909

You want to disable Bitlocker Password? 

No Actually need to remove the Power Eraser Drivers Manually. The one which Bryan just mantioned. 

Thanks 

Thanks everyone for your help 

Thanks, this is the one I was looking for :) 

You're welcome.