Houston Security User Group

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  • 1.  SYMEVENT.SYS & BSOD

    Posted Feb 05, 2013 04:56 PM

    Anyone ever see this?

    This is a Windows 2003 Server and used as Terminal Server:

    Ran WINDBG and this is what we got:

     

    Use !analyze -v to get detailed debugging information.

    BugCheck 8E, {c0000005, bf8a1a8e, 8f5aea90, 0}

    Page 11a50c not present in the dump file. Type ".hh dbgerr004" for details
    Page 11a62f not present in the dump file. Type ".hh dbgerr004" for details
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
    Probably caused by : SYMEVENT.SYS ( SYMEVENT+14a39 )

    Followup: MachineOwner


    ---------

    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: bf8a1a8e, The address that the exception occurred at
    Arg3: 8f5aea90, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    win32k!xxxRedrawWindow+4c
    bf8a1a8e f6461e40        test    byte ptr [esi+1Eh],40h

    TRAP_FRAME:  8f5aea90 -- (.trap 0xffffffff8f5aea90)
    ErrCode = 00000000
    eax=00000001 ebx=00000000 ecx=0000029d edx=00000001 esi=00000000 edi=bc3471d8
    eip=bf8a1a8e esp=8f5aeb04 ebp=8f5aeb1c iopl=0         nv up ei ng nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
    win32k!xxxRedrawWindow+0x4c:
    bf8a1a8e f6461e40        test    byte ptr [esi+1Eh],40h     ds:0023:0000001e=??
    Resetting default scope

    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0x8E

    PROCESS_NAME:  csrss.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from 8082d868 to 80827cb3

    STACK_TEXT: 
    8f5ae65c 8082d868 0000008e c0000005 bf8a1a8e nt!KeBugCheckEx+0x1b
    8f5aea20 8088a31a 8f5aea3c 00000000 8f5aea90 nt!KiDispatchException+0x3a2
    8f5aea88 8088a2ce 8f5aeb1c bf8a1a8e badb0d00 nt!CommonDispatchException+0x4a
    8f5aea9c bf85cbb8 00000000 00000000 bc347198 nt!Kei386EoiHelper+0x186
    8f5aeb1c bf849b65 00000000 bc3471d8 00000000 win32k!xxxEndDeferWindowPosEx+0x29d
    8f5aeb78 bf83bf6f 00000000 8f5aebe0 bf8b758f win32k!xxxDestroyWindow+0x21e
    8f5aeb84 bf8b758f be115b20 bc675da0 bc675d20 win32k!HMDestroyUnlockedObject+0x1c
    8f5aeb98 bf8b798b 86ef5da8 00000000 00000000 win32k!DestroyThreadsObjects+0x72
    8f5aebe0 bf8b61f0 00000001 8f5aec08 bf8b7042 win32k!xxxDestroyThreadInfo+0x23e
    8f5aebec bf8b7042 86ef5da8 00000001 00000000 win32k!UserThreadCallout+0x4b
    8f5aec08 8094bc44 86ef5da8 00000001 86ef5da8 win32k!W32pThreadCallout+0x3a
    8f5aec94 8094bfd7 00000000 00000000 86ef5da8 nt!PspExitThread+0x3b2
    8f5aecac 8094c329 86ef5da8 00000000 00000001 nt!PspTerminateThreadByPointer+0x4b
    8f5aecd0 b9e74a39 fffffffe 00000000 8afdb598 nt!NtTerminateThread+0x71
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8f5aed54 8088983c fffffffe 00000000 0120ffdc SYMEVENT+0x14a39
    8f5aed54 0016d428 fffffffe 00000000 0120ffdc nt!KiFastCallEntry+0xfc
    0000003b 00000000 00000000 00000000 00000000 0x16d428


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    SYMEVENT+14a39
    b9e74a39 e98e030000      jmp     SYMEVENT+0x14dcc (b9e74dcc)

    SYMBOL_STACK_INDEX:  e

    SYMBOL_NAME:  SYMEVENT+14a39

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: SYMEVENT

    IMAGE_NAME:  SYMEVENT.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP:  4d8bcd70

    FAILURE_BUCKET_ID:  0x8E_SYMEVENT+14a39

    BUCKET_ID:  0x8E_SYMEVENT+14a39

    Followup: MachineOwner

    *******************Looks fine now*************************

     

     



  • 2.  RE: SYMEVENT.SYS & BSOD

    Posted Feb 05, 2013 05:24 PM

    What SEP verison are you using? You can try updating the Symevent files:

    http://www.symantec.com/docs/TECH98521



  • 3.  RE: SYMEVENT.SYS & BSOD

    Posted Feb 05, 2013 05:37 PM

    It you have the dump file, open a case with Symantec so they can analyse it.



  • 4.  RE: SYMEVENT.SYS & BSOD

    Posted Feb 05, 2013 05:39 PM
    Thanks Guys, I have enough information now, I can run with it. As always I appreciate your assistance.


  • 5.  RE: SYMEVENT.SYS & BSOD

    Posted Feb 06, 2013 03:59 AM

    Hi,

    There are many fixes have been done with latest SEP release.

    You can think to make the upgrade if issue still persist.



  • 6.  RE: SYMEVENT.SYS & BSOD

    Trusted Advisor