Hello there,
I was wondering if anyone could give me any advise on the problem I'm having please.
I was on the internet the other day and suddenly my laptop shut down. I switched it on and tried to log in the normal way yet the log in box never appeared for me to log in. I decided to run Window using Safe mode with networking and managed to log in successfully, however I noticed that Symantec had a warning icon in the tool bar saying Symantec Endpoint Protection File system Auto-Protect is malfuctioning so I opened Symantec Endpoint Protection - the Proactive and Network protection is fine and on. However it said Antivirus and Antispyware protection warning saying File system auto-protect is not functioning correctly. Your protection definitions may be damaged or your product installation may be corrupt. I decieded to do a full scan which turned up 30 viruses that have now been sorted. I have also ran two more full scans which have come back with nothing, however this warning has not gone away. Also the nomal way I log into windows is not working correctly (as mentioned before) so I am currently still running Windows in Safe mode.
Does anyone have any advise that would help me? Is there anything that I could download? The laptop is my workplace laptop supplied by my employer. Would I have to ask a technician to uninstall and reinstall Symantec?
Any response would be greatly appreciated.
Thank you