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Systems Showing offline in 12.1 RU2 console

  • 1.  Systems Showing offline in 12.1 RU2 console

    Posted Dec 21, 2012 02:40 AM

    Hi All,

    This is the thing that some of the systems are showing offline in the SEP 12.1 RU2 manager console,but if i ping the system it is pinging.

    How come the system is showing as offline when it is pinging and the PC is turned on?

    Please suggest.

    This is standalone server.



  • 2.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Dec 21, 2012 03:14 AM

    HI,

    Are the client showing online ?

    are you able telnet from sep client to sepm server port 8014 ?

    Try to replace sylink.xml

     

    Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

    Article:TECH105894  |  Created: 2008-01-12  |  Updated: 2012-10-04  |  Article URL http://www.symantec.com/docs/TECH105894
     

     

    Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

    http://www.symantec.com/docs/TECH160964

    Troubleshooting communication problems between the management server and the client

    http://www.symantec.com/docs/HOWTO55017

     

    Troubleshooting Client Communication with SEPM

    Article:TECH95789  |  Created: 2009-01-26  |  Updated: 2012-01-03  |  Article URL http://www.symantec.com/docs/TECH95789
     

     



  • 3.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Dec 21, 2012 03:37 AM

    hi,

    Am able to telnet,sylink file is also proper I have checked it.

    But still some clients are showing offline.

     

     



  • 4.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Dec 21, 2012 03:45 AM

    Hi,

    Are the client showing greedot ?

    Check server name showing or not ?

    SEP client GUI -> Help ->Troubleshooting..

    Try to replace Sylink.xml file only one system



  • 5.  RE: Systems Showing offline in 12.1 RU2 console

    Broadcom Employee
    Posted Dec 21, 2012 05:30 AM

    Hi,

    Go through the following articles.

    Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

    http://www.symantec.com/docs/TECH160964

    Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

    http://www.symantec.com/docs/TECH105894

     



  • 6.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Dec 21, 2012 08:24 AM

    Try the attach link hope it help you

    https://www-secure.symantec.com/connect/forums/offline-1

    https://www-secure.symantec.com/connect/downloads/solution-doc-manage-unmanaged-system-sep-1106005

    https://www-secure.symantec.com/connect/downloads/sylink-replacer

     

    other way

    If it then pls delete the hwid file from below path

    Hkey_local_machine\Software\Symantec\Symantec Endpoint Protection\SMC\SYLINK\Sylink\(HardwareID)

    C:\Program Files\Common Files\Symantec Shared\HWID

    Start up the SMCSERVICE



  • 7.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Dec 21, 2012 08:24 AM

    Other solution Step

    Try the below steps.

    --Checked the client status: offline
    --Took the backup of the registry
    -- Delete the following registry keys:
    HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
    HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
    --Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
    --Uncheck the proxy setting option in the internet options settings.
    --Reboot the system.
    --Check the client status : online/reporting to the server



  • 8.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Dec 26, 2012 11:59 AM

    Hi Priya

    Have you tried above attach link?



  • 9.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Jan 26, 2013 05:03 AM

    We have not recieved any revert on same from long time, hopefully your query has been closed. If your issue closed then please mark valid comment as a solution which can help to other.

    Thanks

     



  • 10.  RE: Systems Showing offline in 12.1 RU2 console

    Posted Jan 26, 2013 08:40 AM

    Hi

    Please follow the link to resolve the issue

    http://www.symantec.com/business/support/index?page=content&id=TECH157434&actp=search&viewlocale=en_US&searchid=1359207483499

    Regards

     



  • 11.  RE: Systems Showing offline in 12.1 RU2 console

    Posted May 11, 2013 02:10 AM

    Hello,

    This issue fixed on SEP 12.1 RU2 MP1

    Clients report to the Symantec Endpoint Protection Manager as offline, even though they are online
    Fix ID: 3002170
    Symptom: Clients will randomly report into the Symantec Endpoint Protection Manager as offline, even though they are actively online and available.
    Solution: Updated the client USN management to properly update the client status in the Symantec Endpoint Protection Manager reports.
     

    New fixes and features in Symantec Endpoint Protection 12.1 Release Update 2 Maintenance Pack 1

    Article:TECH204685  |  Created: 2013-04-03  |  Updated: 2013-04-24  |  Article URL http://www.symantec.com/docs/TECH204685

     



  • 12.  RE: Systems Showing offline in 12.1 RU2 console

    Posted May 11, 2013 01:35 PM

    Hi

    Whether those systems are imaged

    Regards