Endpoint Protection Small Business Edition

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  • 1.  Teefer2.sys and BSOD

    Posted Feb 18, 2011 03:09 PM

    I just bought a new Dell Lattitude E6510,after installing Symantec Endpoint the machine no longer works. I get an infinite loop of dumps
    and crashes due to teefer2.sys and the blue screen of death. I saw previous posts about this problem but no one had a solution. Any ideas? Is there a fix for this?

    Thanks in advance,

    Mike



  • 2.  RE: Teefer2.sys and BSOD

    Posted Feb 18, 2011 03:17 PM

    What version are you running? There were some issues in RU5 and ealier that are fixed.

    Follow the migration path in the following KB.

    http://www.symantec.com/business/support/index?page=content&id=TECH145428&actp=search&viewlocale=en_US&searchid=1294938757629

     

     

    BSOD with Teefer2 driver on MR5
    Fix ID: 1850556
    Symptom: BSOD caused by the Teefer2 driver
    Solution: Code changes to lock NDIS miniport block and copy information into local variable, preventing the crash.

     

    Occasional Blue Screen of Death on Vista and Windows7
    Fix ID: 1868542
    Symptom: Computer experiences a BSOD because wininit.exe terminated abnormally on Vista or Windows7.
    Solution: Changes made to prevent the Blue Screen from occurring, and to minimize the number of hooks into system threads.

     

    http://www.symantec.com/business/support/index?page=content&id=TECH103087&locale=en_US



  • 3.  RE: Teefer2.sys and BSOD

    Trusted Advisor
    Posted Mar 15, 2011 01:35 PM

    Hello,

    What version of SEP are you using?

    Are you using SEP SBE version 12?

    Migrate to Latest version SEP SBE 12 RU1


    Migrating to Symantec Endpoint Protection Small Business Edition 12.0 RU1

    http://www.symantec.com/business/support/index?page=content&id=TECH97511&actp=search&viewlocale=en_US&searchid=1300210377439

     

     

    Again, if you are using SEP version 11.0.5002, I would say migrate to the Latest version.

     

    Since you are carrying  Older version 11.0.5002

    We recommend you to upgrade the Symantec Endpoint Protection Manager and all clients to Latest version.

    Since you are carrying old version, there would be 2 upgrades you will have to go through. Please check the steps below:

    1) From Symantec Endpoint Protection 11.0.5002  to Symantec Endpoint Protection 11.0.6005 (RU6a)

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/6f5427dfdd4a0cc18825770400611b5a?OpenDocument

    2) From Symantec Endpoint Protection 11.0.6005 (RU6a) to Symantec Endpoint Protection 11.0.6200 (RU6 MP2)

    http://www.symantec.com/business/support/index?page=content&id=TECH145428&actp=search&viewlocale=en_US&searchid=1293479302456

     

    Reason:---> check the Release Notes below:

    Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x