Email Security.cloud

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  • 1.  Timeouts

    Posted Jun 22, 2017 03:44 AM

    Hello,

    In the past, one of our customer's mailserver got compromised and then you blocked it somehow, this may be the reason why connections from MTA to MTA get timeouts. 

    The customers server in question is: v1002.lhisp.com

    Can you please tell me why there is a timeout?

    Best regards



  • 2.  RE: Timeouts
    Best Answer

    Broadcom Employee
    Posted Jun 22, 2017 04:19 AM

    Hi Jerome

    Looking at it it seems the IP 185.36.180.58 was being throttled by our services. This only happens if we've seen spam coming from an IP.

    For the moment I have cleared the throttling, but I recommend they check to ensure that any compromises they have had are fully resolved as if we see anything that appears to be spam coming from that IP the throttling will increase again.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: Timeouts

    Posted Jun 22, 2017 05:23 AM

    Hi Ian,

    Thank you for your fast response! Communication between the MTA's is working again!

    We triple-checked the server, there is actually no problem anymore.

    Keep up the good work!

    Best regards,

    Jerome