TouchDown

I am using Touchdown since 2-3 years as it is the only app that can handle categories and colors from Outlook. I recently switched to a Galaxy S7. It worked well for some weeks. Since 2 weeks now the tasks are nit displayed anymore in the task menu. If I access them through a custom start page they are displayed. I checked all settings, filters etc. I cannot find the problem. Can anyone help? Same happens for contacts. Not displayed in contacts menu but displayed in custom start page.Calendar items are displayed OK.

Here is the diagnostic page:

Version : 9.0.00412
------------------------------
Device:
samsung
herolte
MMB29K.G930FXXS1BPI8
MMB29K
samsung
SM-G930F
heroltexx
SSL:true
Max Days:1000
Max Calendar History code:7
Options:-1038085375
Poll:5
Push Enabled:true
ISA Flags:destination=Z2F&flags=0
Uses ISA:false
MaxDownload Size:8
Enable HTML:true
Enable IRM:true
AS ProtocolVersion :-115
Version String:Versions:Microsoft-IIS/8.0,2.0,2.1,2.5,12.0,12.1,14.0,14.1
TD PreferencesFound:false
Preference RefreshInterval:0
Last Refresh At:01.01.1970 01:00:00
TimeZone ID:Europe/Berlin
TimeZone :Mitteleuropäische Normalzeit
Offset Now :120 (min)
Savings When in DST :60 (min)
Is in DST Now :true
------------------------------

Provisioning Info:
ActiveSync Status :2
Provisioning Status :1
Policy Key:2251852802
Security Policies :
Folgende Richtlinien wurden angefordert:



------------------------------

NO MDM configured
Enabled Folders :4
------------------------------
Folder Name : Kalender
Folder ID : 9
ActiveSync ID : 9
------------------------------
Folder Name : Kontakte
Folder ID : 10
ActiveSync ID : 10
------------------------------
Folder Name : Notizen
Folder ID : 11
ActiveSync ID : 11
------------------------------
Folder Name : Aufgaben
Folder ID : 1
ActiveSync ID : 1
------------------------------
Messages :0
Contacts :531
Appointments :2832
Notes :0
------------------------------
Total BLOBS :3234
BLOBS to be deleted :0
------------------------------
QUEUED/FAILED Messages :0
------------------------------
DB Still allocated for thread :AsyncTask #2:50590
DB Still allocated for thread :main:1
---------------
Checking System
---------------
Total Memory : 48408800
Free Memory : 1648848
Max Memory : 268435456
---------------
Checking Database
---------------
File Exists : true
File location : /data/user/0/com.nitrodesk.honey.nitroid/databases/windroid.db
File Size : 4104Kb  [feather]
Free Space : 8080944Kb
File Exists : true
File location : /data/user/0/com.nitrodesk.honey.nitroid/databases/blobs.db
File Size : 3008Kb  [feather]
Free Space : 8080944Kb
DB was opened
Version : 900000412
Max Size: 4398046507008
Page Size: 4096
---------------
Integrity Check
---------------
>ok
---------------
 

Hi,

Can you try rerunning quick configuration? You may also want to note any custom settings (or back them up via Touchdown advanced>legacy>advanced settings>Backup settings, as reconfiguring them will set the Touchdown settings to default. PLEASE do not restore the settings until you’ve confirmed all’s well, in case it is something within the settings causing the issue.)

1. Open TouchDown. The Main screen displayed.
2. Tap the Menu button and tap Settings>Advanced>legacy. The Account tab is displayed.
3. Run the Quick Configuration wizard. If you have activesync available on your server, or are connecting to a 2010 or above server, you will need to choose Activesync only as the connection protocol, as that is the only supported protocol. If your server is 2010 or above and does not support Activesync, you will need to contact your IT team to have them enable it so you will be able to connect.

Once completed you will get a "successful" or a "failure" message. If you get a failure message, long touch the error log to copy/paste the error log, then send that copied log to us. (Note- if you are on the new settings, quick configuration is found under Touchdown settings>Advanced>Legacy>Account.)

Thanks for your help, Peter.

I did as you proposed and ran the quick configuration again (see images). The config passed OK. But the result is still the same. Calendar is displayed OK. Tasks are not displayed at all. But if I do a search, Touchdown finds results. Also on the start screens the tasks are displayed. Only on the default tasks page (from the left menu) nothing is displayed. Exactly the same happens with the contacts. I have no filtes whatsoever applied.

Any more ideas that could help?

Regards,

Adrian

Hi,

Did you start noticing this after an Android web view update?

Hello Peter,

the problem started some 2 weeks ago. I am not aware of Android web view updates but I let all updates occur in the background. So it might be possible. As said, I switched to a S7 end of November, setup Touchdown and configured it. After that I did not reconfigure anything. And in the beginning all information was displayed OK. Then, suddenly not anymore.

Adrian

Hi,

Can you email into touchdown-support@symantec.com so I can get some more information?

Hi, I'm very interested if their is a solution regarding this issue available because I'm observing the same (except that it is limited to tasks).

Hi,

Email into touchdown-support@symantec.com and I can get you there.