TouchDown

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  • 1.  TouchDown - Samsung Galaxy 8S

    Posted Sep 14, 2017 12:07 PM

    TouchDown stopped working on my Samsung SM-G950U with software update G950USQU1AQGL.  I am able to send out emails using the app.  But I am unable to view any emails, calendar and contacts on the Galaxy 8S.  I have checked the FILTER and it is set to ALL.  I am able to retrieve corporate emails using the native app.

    I am able to use the same app on a Huawei Ascend Mate 2 without issues.  This tells me that the issue is not on my corporate Exchange Server.  Is there a fix for this?

    Thanks!

    CyberCPA



  • 2.  RE: TouchDown - Samsung Galaxy 8S

    Posted Sep 14, 2017 12:38 PM

    Hi,

    I'd want to see some logs, definitely- can you email touchdown-support@symantec.com and we'll take it from there?