Endpoint SWAT: Protect the Endpoint Community

HI,

Running SEP12rU3 GUP server. I would like to clear the contents of the shared folder updates. I have stopped the SEP services and tried deleting ALL files within the shared update folder . I get access denied / permission required to remove the contents. Is there any other way besides uninstalling the client and reinstalling it again to become a GUP?

have you tried SMC service and try deleting the files?

and have you logged in as administrator?

Is tamper protection on in the group that the GUP is in within the SEPM?

Clients > Polocies > General Settings > Temper Protection is this set to "Block and Log" is so adjust to log only and update policy on the GUP should allow you delete the contents of the shared folder.

If the above doesn't work try adjsting the liveupdate policy to make this not a GUP once updated the machine will revert back to a normal SEP client and delete the folder and content itself without having to removbe the SEP client. Then simply just add the GUP back into the policy to revert it back. 

Check after disabled Tamper protection

How to disable Tamper Protection in Symantec Endpoint Protection 12.1

Withdraw the policy so it stops being a GUP and try deleting again

Remove GUP system from Policy list and try do delete the content in shared folder. and after delete add Gup system ip address in policy again.