Workflow Soluiton

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  • 1.  Trying to Duplicate User/Group Lookup in Workflow

    Posted Dec 12, 2013 02:03 PM

    I am trying to extract the user and group selection workflow from SD.IncidentManagement project--the portion that lets you select a user or group to reassign a ticket to. I have the components in a new workflow, however, it appears I may be missing a library because I am receiving the following error:

    Application Name : SD.AssetViewProject
    Process ID : 384
    Date :12/12/2013 2:00:08 PM
    Log Level :Error
    Log Category :LogicBase.ExecutionEngine
    Machine Name :
    Message :
    System.Exception: data value AssignmentType does not exist
       at LogicBase.Core.Data.OrchestrationData.SetValue(String name, Object value)
       at LogicBase.Components.Default.Process.InsertDataComponent.Run(IData data)
       at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)

     

    Does anyone know what library I need to add in order to gain the functionality of using the AssignmentType feature?



  • 2.  RE: Trying to Duplicate User/Group Lookup in Workflow

    Posted Dec 16, 2013 03:17 PM

    Probably Symantec.ServiceDesk.Im.Core.dll is what you're looking for.



  • 3.  RE: Trying to Duplicate User/Group Lookup in Workflow

    Posted Dec 27, 2013 10:03 AM

    I conducted a search for this DLL, however, I have not been able to locate it. I also spot checked the SD.IncidentManagement project--the project where I am trying to resuse the reassignment workflow--and did not find the DLL in the project library.



  • 4.  RE: Trying to Duplicate User/Group Lookup in Workflow

    Posted Dec 27, 2013 01:04 PM

    SD-specific DLLs will be in the <install>/shared/customlib folder (pretty sure this is the place)

    Also, the DLL mentioned above is a 7.5+ specific SD DLL... it doesn't appear in earlier incarnations.