Deployment and Imaging Group

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  • 1.  Unable to capture image ITMS 7.6

    Posted Jun 19, 2015 04:10 PM

    About a month ago we built a new NS on a virtual server running WinServer 2012.

    I have finally gotten most of the kinks worked out and we are able to deploy images and applications. However, I am wanting to snap a new image but I am not able to.

    I have created a job in the console, added sysprep and the image capture task. When I drop the job on the machine sysprep kicks off fine. It shows as running in Windows Task Manager as well as the SMA "Task Status" tab on the agent. The machine reboots as normal, PXE loads and everything appears to be running fine BUT when the machine gets to automation the "Initial Deployment" screen pops up instead of the capture image task running.

    I've checked and rechecked all the settings on NS, (we only have the one NS and have no other site servers, etc...), and I can't seem to find what the problem is. Any ideas?

    I do have a case in with support but figured I would also ask here while I wait.



  • 2.  RE: Unable to capture image ITMS 7.6

    Posted Jun 26, 2015 02:36 PM

    Hi s1rGr1nG0,

    Please share with us the logs in X:\Program Files\Symantec\Deployment\ when the machine is in automation.

    Regards.



  • 3.  RE: Unable to capture image ITMS 7.6

    Posted Jul 07, 2015 08:44 AM

    Hello,

     

    check the communication Altiris server and  Client.

    Check logs here,when machine in automation:X:\Program Files\Symantec\Deployment\logs

    and X:\Program Files\Symantec\Deployment\PectAgent.ini 

     

    Thanks

    Shiv