Endpoint Protection

We are unable to change the scan settings or update definitions on netware server.When we try to access the server from SSC and error appears related to topolocy settings.Due to this the default scheduled scan is started when we run  the backups and the server gets frequent abend.Can some one suggest me on how to disable the scheduled scan from the netware command prompt Below given are the server details.

Netware Server Details
OS : Netware 6.5 SP8
Symantec Version : 10.1.9.9000


Attached is the Error message from the SSC.

Thanks,
Partha Sarathy K

follow this document

Error: "The requested operation will not be performed. . .because their topology information could not be retrieved..." when right-clicking on a client in Symantec System Center

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002111315533548

Thanks for the document link,but the issue is with Netware servers

you need to check the communication between the ssc and the network, even if you modify the regisry for scan settings, if its communicating then it wil take policy from manger and gets modified.

I am able to access other netware servers in SSC.the problem is only with one netware server.

try repalcing the grc.dat file