I have determined one of the 7 updates included in the bulletin will not download from Adobe. The update is AdbeRdrUpd831_all_incr.msp. This update does not apply in my environment. Since we require users to use a version higher than 8. I have not been able to create a policy for just the affected 10 and 9 versions. Everytime I do it tries to download 8.3 and fails, therefore failing to create the policy.
Does anyone have a way around this using Patch Mgmt?
Thanks
Error Log entries
"10/26/2011 11:11:31 AM","Software Update Distribution task completed: Failed","PMC:SoftwareUpdateDistributionTask.Progress","AtrsHost","192"
"10/26/2011 11:11:31 AM","Finished Patch Management Software Update Packages download task.","PMC:DownloadSWUPackageTask.Progress","AtrsHost","174"
"10/26/2011 11:11:28 AM","Download failed for 'ftp://ftp.adobe.com/pub/adobe/reader/win/8.x/8.3.1/misc/AdbeRdrUpd831_all_incr.msp'
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.6851.0&language=en&module=J3ikEMY05NPIHEYqr9Ym8w==&error=1526200134&build=**CEDUrlEnd**
( Exception Details: System.Net.WebException: Unable to connect to the remote server
at Altiris.PatchManagementCore.Utilities.File.DownloadToStreamWithRetries(Uri uri, DownloadContext downloadContext)
at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.PatchManagementCore.Utilities.File.Download(String fromUrl, String toDirectory, String toFileName, Boolean forceDownload, DownloadParameters miscDownloadParams)
at Altiris.PatchManagementCore.Utilities.FileDownloader.Download()
at Altiris.PatchManagementCore.Utilities.FileDownloader.DoDownloadProcedure(Object data)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
)
( Extra Details: Type=System.Net.WebException Src=Altiris.PatchManagementCore )","Altiris.PatchManagementCore.Utilities.File.Download","AtrsHost","77"
"10/26/2011 11:10:46 AM","[3 / 3] Pausing for 00:00:20, then retrying download of ftp://ftp.adobe.com/pub/adobe/reader/win/8.x/8.3.1/misc/AdbeRdrUpd831_all_incr.msp","PMC:File.DownloadToStreamWithRetries","AtrsHost","77"
"10/26/2011 11:10:46 AM","Unable to connect to the remote server","PMC:File.DownloadToStreamWithRetries","AtrsHost","77"