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  • 1.  Unable to download CCS console - Error cannot start application

    Posted Sep 02, 2011 04:59 AM

    Hi,

    I need help fixing this issue. I've installed CCS, everything seems to work fine but I can only use the console from the Application server. If I tried to download/install from any other machine even login with the app service username, I get an error that the application download didnot succeed. See log file below  - Thanks in advance.

     

     

     

    PLATFORM VERSION INFO
    Windows : 6.1.7601.65536 (Win32NT)
    Common Language Runtime : 4.0.30319.237
    System.Deployment.dll : 4.0.30319.1 (RTMRel.030319-0100)
    clr.dll : 4.0.30319.237 (RTMGDR.030319-2300)
    dfdll.dll : 4.0.30319.1 (RTMRel.030319-0100)
    dfshim.dll : 4.0.31106.0 (Main.031106-0000)
     
    SOURCES
     
    ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of https://App_server/CCS_Web/Console/SymConsole.application resulted in exception. Following failure messages were detected:
    + The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    + The remote certificate is invalid according to the validation procedure.
     
    COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.
     
    WARNINGS
    There were no warnings during this operation.
     
    OPERATION PROGRESS STATUS
    * [02/09/2011 10:41:48] : Activation of https://App_server/CCS_Web/Console/SymConsole.application has started.
     
    ERROR DETAILS
    Following errors were detected during this operation.
    * [02/09/2011 10:41:49] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
    - Source: System.Deployment
    - Stack trace:
    at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
    at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
    at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
    at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
    at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
    at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
    at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
    at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
    --- Inner Exception ---
    System.Net.WebException
    - The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
    - Source: System
    - Stack trace:
    at System.Net.HttpWebRequest.GetResponse()
    at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
    --- Inner Exception ---
    System.Security.Authentication.AuthenticationException
    - The remote certificate is invalid according to the validation procedure.
    - Source: System
    - Stack trace:
    at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
    at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
    at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
    at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
    at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
    at System.Net.ConnectStream.WriteHeaders(Boolean async)
     
    COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.


  • 2.  RE: Unable to download CCS console - Error cannot start application

    Posted Sep 03, 2011 03:21 AM

    check if the port (1431) is open between application server and console.



  • 3.  RE: Unable to download CCS console - Error cannot start application
    Best Answer

    Posted Sep 07, 2011 11:38 PM

    You may want to try to copy the application Manifest file directly from the server, then running it on your workstation:  You can find it in the following path:

    X:\Program Files (x86)\Symantec\CCS\Reporting and Anayltics\WebPortal\Console\SymConsole.application

    the error message looks like something might be preventing the application to download correctly via the web browser.   You may also need to make sure that the CCS Web Portal url is listed in the "Intranet Zone" for Internet Explorer.