File Share Encryption

Hi guys,

i have installed the PGP agent on my pc XP and laptop win 7 to do files & folder encryption.

but there is a problem with contacting the PGP server for the policy updates.

i can access that server from my PC on web interface via port 9000.

firewall has been disabled.i have created a policy which except the PGP on SEP.

can someone please help.

Below are the log from the XP PC

08:39:41 ----- Encryption Desktop started -----

08:39:41 Encryption Desktop 10.3.0 (Build 9060) (9060)

08:39:41 Today's date is Monday, July 08, 2013

08:39:42 Email Warning Email proxying has been disabled by the user

08:39:42 PGP Info Setting logging level to: normal

08:39:42 Email Warning Email proxying has been disabled by the user

08:39:46 PGP Info Initiating daily maintenance procedures

08:40:10 File Share Encryption Error Could not find key usable for Whitelist encryption: item not found (-11984)

08:40:10 File Share Encryption Error Whitelist encryption failed: item not found (-11984)

10:12:29 PGP Info Policy update manually invoked

10:12:29 PGP Info Unable to send logging data to configuration server; will try later: item not found (-11984)

10:15:39 Email Info Server PGP01.x.local is now responding

please note that i have installed it on another PC win 7 and the PC is updating the policy correctly.

So i thank the problem is not with the network component. its with the PC and laptop itself.

please help me troubleshoot this issue

You can check on the connection back to the server by going through an enrollment. If that is not the problem you may have a policy issue. We have seen the same issue and found that the policy the user was attached to became corrupt.