Endpoint Protection

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  • 1.  Unable to install SEP and SEPM

    Posted Apr 24, 2016 10:55 PM

    Hi,

     

    I had this CD that came with a "new" outdated PC which I acquired quite some time ago and I had finally decided to use it as a server. The CD was labelled as "Symantec Endpoint Protection 11.0.4". Inside the CD has SEP and SEPM which I am trying to install and it is no longer working/supported. I need advise on how to get it installed, upgraded to latest version or check the license so I can get proper techinical support on this piece of software on this CD that came with it.

    1) Running the Setup.exe from the CD (for SEP Client) - Program compatibililty issues (Symantec Endpoint Protection)

    2) Tried running Symantec Antivirus.msi (for SEP Client), the software seems to run and complete but SEP did start and I couldnt find the software on the server.

    3) Tried running setup.exe for SEPM - Program runs but I keep hitting an error that I need to install IIS, World Wide publishing service error (which i already had the service installed).

    SEP Client Version 11.0.4000.2295
    SEPM Version 11.0.4000.2295

     

    Is there a way I can find the license for either of the software that I have for a "proper" support as advise by SEP ?

     



  • 2.  RE: Unable to install SEP and SEPM

    Trusted Advisor
    Posted Apr 25, 2016 02:59 AM

    SEP 11 was an unlicenced version so you wouldn't find out any details from installing it. Installing SEP 11 would be a complete waste of time. Especially a version as old as the one you have. 

    Your best bet would be to speak to symantec licencing directly 

    https://support.symantec.com/en_US/article.HOWTO55056.html

    Once you have a valid licence serial number you will be able to download the latest SEP 12 from file connect

    https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken



  • 3.  RE: Unable to install SEP and SEPM

    Posted Apr 25, 2016 07:41 AM

    The latest version of SEP is 12.1.6 MP4 and you should be entitled to it as long as you have a valid support contract. Have you tried using your serial number on flexnet to see if you can download 12.1?

    Otherwise you need to get in touch with support