Endpoint Protection

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  • 1.  Unable to install SEP on a Server

    Posted Jan 10, 2017 04:33 AM
      |   view attached

    Hi,

    I am trying to install SEP on a server,

    SEP version: 12.1.RU6 MP5 (tried installating MP6 and still the same issue)

    Type of installer: 1. Exported from SEPM, 2.Downloaded Unmanaged client from file connect

    Features set: Basic Protection for servers, also, tried to install just the core files

    OS: Windows Server 2008 R2 Standard (x64) with Sp1

    Installation fails with the below error,

    Capture.JPG

    Is it some kind of permission issue ? I need your help to figure it out.

    Because when I asked our Wintel team, they said that the account I use to install is a part of Administrators and Domain administrators and has enough permissions on that server.

    I have attach the recent SEP_INST log. Unfortunately SIS_INST is not getting generated.

     

    The server does not have SEP now but the it had RU3 some months back and it was uninstalled a while ago.

    Tried running cleanwipe twice, Still no luck..

     

    Attachment(s)

    zip
    SEP_INST.zip   55 KB 1 version


  • 2.  RE: Unable to install SEP on a Server

    Posted Jan 10, 2017 09:07 AM

    Is this server up to date with patches? I've seen this with other products, not just SEP.



  • 3.  RE: Unable to install SEP on a Server

    Posted Jan 11, 2017 10:45 PM

    can you verify if thats showing your logged on user name as well as system account under

     HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer

    Administrator and System should have full access to the Installer Key, Make sure that you have taken the ownership of the key