Endpoint Encryption

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  • 1.  Unable to log in to Device Control Management Console

    Posted Apr 07, 2014 02:51 PM

    When I attempt to log in to the Symantec Endpoing Encryption Device Control Management Console on either my workstation or on the DC server, I receive an error stating "Could not log (A call to SSPI failed, see inner exception.)  This just started as I was able to log in to the console last week.  Thanks in advance.



  • 2.  RE: Unable to log in to Device Control Management Console
    Best Answer

    Posted Apr 07, 2014 04:07 PM

    Had anything changed? Did you try a reboot?



  • 3.  RE: Unable to log in to Device Control Management Console

    Broadcom Employee
    Posted Apr 07, 2014 04:56 PM
    Hi Steven, Do you think this could be the case? Control Compliance Suite - Application Server Service fails to start. http://www.symantec.com/business/support/index?page=content&id=TECH215153 HTH, dcats


  • 4.  RE: Unable to log in to Device Control Management Console

    Posted Apr 08, 2014 05:45 AM

    Here's a quick article on troubleshooting SEE-DC login fialures:

    http://www.symantec.com/docs/TECH199466

    What's the "inner exception" the message refers to?  It sounds as if the service account under which SEE-DC is running has had some permissions revoked.

    #EDIT#

    Further to the above, has anything happened with regards to the SQL DB used by SEE-DC?

    http://support.microsoft.com/kb/811889



  • 5.  RE: Unable to log in to Device Control Management Console

    Posted Apr 08, 2014 08:26 AM

    It turns out that a server reboot was what we needed.  We had done a SQL update over the weekend and rebooted the SQL server, but not the SEE server.  That's when this issue began.  We went ahead and rebooted the SEE server last night and we're now able to log in to the console.