Endpoint Protection

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  • 1.  Unable to open Intrusion prevention policy

    Posted Mar 02, 2015 04:14 PM

    Hi,

    I am not able to open Intrusion prevention policy in SEPM version. I am getting the below error message:

    "Cannot load the data correctly. See the console logs for more details"

    I have checked other policies and these are opening fine. I am not able open one specific policy.

    SEPM Version: 12.1. RU5

    Regards

    KK

     



  • 2.  RE: Unable to open Intrusion prevention policy

    Posted Mar 02, 2015 04:33 PM

    Have you tried making a copy of it and deleting the one that's not working? Or perhaps just creating a new one and assigning it again to whichever group needs it?

     



  • 3.  RE: Unable to open Intrusion prevention policy

    Posted Mar 02, 2015 04:56 PM

    Hi Brian,

    No, I didn't try this. Prsently this policy applied to production group. I can not play with it. :)

    Do you have any idea, where I can check console logs in SEPM?

    Regards

    KK



  • 4.  RE: Unable to open Intrusion prevention policy

    Posted Mar 02, 2015 04:57 PM

    If you enable FINEST debugging, you may see it in the scm-server-0.log file

    How to debug the Symantec Endpoint Protection Manager



  • 5.  RE: Unable to open Intrusion prevention policy

    Posted Mar 02, 2015 05:13 PM

    Hi Brian,

    I tried to copy the policy but same problem is coming while coming the new policy.

    Regards

    KK



  • 6.  RE: Unable to open Intrusion prevention policy

    Broadcom Employee
    Posted Mar 03, 2015 05:34 AM

    Here I would suggest to repair the SEPM as a first step.

     



  • 7.  RE: Unable to open Intrusion prevention policy

    Posted Mar 03, 2015 05:54 AM

    do you see even events in the scm-server0.log?

     



  • 8.  RE: Unable to open Intrusion prevention policy

    Trusted Advisor
    Posted Mar 03, 2015 06:04 AM

    Hello KK,

    Your issue is very similar to this Thread:

    https://www-secure.symantec.com/connect/forums/unable-edit-or-create-ips-policies

    Check the Last comment - Solution provided by: ohio_navigator

    Hope that helps!!