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  • 1.  unable to search client machine on NS Server

    Posted Jan 30, 2015 12:43 AM
      |   view attached
    Hi All,
     
    Client machine is already having Altiris Agent installaed.
     
    When we search particular machine from NS we are not able to search them.
     
    Kindly find the details of the enviorment.
     
    NS Server Version: 7.5 SP1
     
    NS OS Version: Windows server 2008 R2 Standard
     
    Client Server Version: Windows server 2003 R2
     
    We have attached the Altiris logs and client logs.
     
    Request you to analyse the same and suggest us for furhter troublsehooting.
     
    From the Altiris log we found that Looking into the agent logs I found the following reoccurring error for the 'Software Update Agent':
    "Unexpected exception caught in OnWakeup()"
     
     
    Kindly let us know how can we proceed to troublshoot further.

    Regards,

    Vipul

     

     

    Attachment(s)

    rar
    altiris log files.rar   381 KB 1 version


  • 2.  RE: unable to search client machine on NS Server

    Posted Jan 30, 2015 12:54 AM

    Not sure but may be assist you as of your error

    Clients are unable to get New Inventory Rules from Notification Server

    Article:TECH17622  | Created: 2006-08-29  | Updated: 2008-07-07  | Article URL http://www.symantec.com/docs/TECH17622

    What can cause updates to show as pending on the Software update tab of the Symantec Management Agent (Altiris Agent)

    Article:TECH127676  | Created: 2010-06-02  | Updated: 2014-11-07  | Article URL http://www.symantec.com/docs/TECH127676


  • 3.  RE: unable to search client machine on NS Server

    Broadcom Employee
    Posted Jan 30, 2015 04:19 AM

    If you mean that you're not able to find this managed endpoint in SMP Console, then check these places:

    ResourceFind.jpg

    Once you will find this resource, then open Resource Manager and check in which policies/filters this resource is available, inventory data, etc.

    Thanks,

    IP.