TouchDown

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  • 1.  Unable to send email

    Posted Feb 22, 2017 09:32 PM
    I have been unable to send email for some time now. I can reply and forward, but cannot compose and send, the email just sits in the outbound queue. Using Android with O365 Active sync.


  • 2.  RE: Unable to send email

    Posted Feb 23, 2017 11:25 AM

    Hi,

    Can you email into touchdown-support@symantec.com and we'll get a log?



  • 3.  RE: Unable to send email

    Posted Feb 23, 2017 08:27 PM
    Hi Peter, Thanks for the response. The email is on the way.


  • 4.  RE: Unable to send email

    Posted Feb 24, 2017 11:29 AM

    Thanks!



  • 5.  RE: Unable to send email

    Posted Jul 05, 2017 08:23 PM
    I have been having this problem for over a year. This was posted 5 months ago. What is the solution?


  • 6.  RE: Unable to send email

    Posted Jul 06, 2017 02:15 PM

    Hi,

    Did you email into touchdown-support@symantec.com? The fix is likely to use m.outlook.com as your server address (change via Touchdown settings>advanced>legacy>Account>Quick configuration.)