Data Loss Prevention

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  • 1.  Unable to uninstall Symantec DLP

    Posted Mar 10, 2015 09:17 AM

    Unable to uninstal symantec DLP

    Please find the attched error 

    Error 1.jpg

    Error 2.jpg

    Error 3.jpg

     

    Steps tried to fix the issue

    Step 1 : edpa.exe and wdp.exe
    * Please check for the Current version of DLP installed

    CMD in ADMIN

    * sc stop edpa && sc stop wdp

    *taskkill /f /im edpa.exe & taskkill /f /im wdp.exe
    Repeat the taskkill command until the output resembles:

    ERROR: The process "edpa.exe" not found.
    ERROR: The process "wdp.exe" not found.

    2. Delete the Agent and Watchdog services from the SCM
    example:
    sc delete edpa
    sc delete wdp

    3. Stop the FS driver and the RTAM driver
    Order is important, stop the FS driver first
    example:
    sc stop vfsmfd 
    sc stop vrtam
    sc stop tdifd12
    sc stop tdifd111
    sc stop sfsctrx

    4. Delete the driver binaries
    Delete the directories from %windir%\system32\drvstore that resemble:
    rtam_*
    vfsmfd_*
    tdifd_*
    sfsctrx_*
    Delete the following files from %windir%\system32\drivers
    tdifd*.sys
    vfsmfd.sys
    vrtam.sys
    SFsCtrx12.sys

    5, Rejistry

    Take Rejistry back up before you perform any changes

    Product ID for V11.1.1   -    should be {2AF3B399-42A5-42bd-A5E0-72B657110363} 

    Product ID for  12.0  - {D39272A1-C04C-4295-8558-79E1991BA4FC}

    1, First with the Product ID

    * serach with the product ID for 12 & 11
    Delted the keys on the left pane

    Exept the Installer folder ( delete the sub Key  screen shot 1 )********

    2, With teh drivers 

    Search one by one with the drivers name

    vfsmfd
     vrtam
    tdifd
    sfsctrx
     

    3, serch for the key word - AgentInstall64


    4, Reboot the machine
    Rename  the  - \Manufacturer folder

    C:\Program Files\Manufacturer\



  • 2.  RE: Unable to uninstall Symantec DLP

    Posted Apr 07, 2015 02:49 PM

    We seem to have a similar issue in our environment. Will be trying the suggested steps out tomorrow and reporting back how it went.



  • 3.  RE: Unable to uninstall Symantec DLP

    Posted Apr 08, 2015 05:17 AM

    it looks like in our case the 12.5.2 installer was capable of some form of a healing process, as it was re-executed by our deployment system and then successded with no warnings... 



  • 4.  RE: Unable to uninstall Symantec DLP

    Trusted Advisor
    Posted Apr 08, 2015 06:03 AM