Endpoint Protection

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  • 1.  Unexpected Server Error every 30 seconds

    Posted May 18, 2017 11:45 AM

    I just set up SEP 14 in a two site replicated configuration with external MS SQL 2008 servers.  This morning I started getting "Unexpected server error." in the SEPM console.  This is happening in both SEPM consoles.  The error recurs every 30 seconds.

    The scm-server-0.log has these lines recurring at 30 second intervals once the server service starts up.

    2017-05-18 10:41:37.163 THREAD 834 SEVERE:  in: com.sygate.scm.server.task.ExternalLoggingWorker
    java.net.ConnectException: Connection timed out: connect
     at java.net.DualStackPlainSocketImpl.connect0(Native Method)
     at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
     at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
     at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
     at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
     at java.net.Socket.connect(Socket.java:589)
     at java.net.Socket.connect(Socket.java:538)
     at java.net.Socket.<init>(Socket.java:434)
     at java.net.Socket.<init>(Socket.java:244)
     at com.sygate.scm.server.task.ExternalLoggingWorker$SyslogClientFactory$2.sendLog(ExternalLoggingWorker.java:2983)
     at com.sygate.scm.server.task.ExternalLoggingWorker.handleLog(ExternalLoggingWorker.java:456)
     at com.sygate.scm.server.task.ExternalLoggingWorker.run(ExternalLoggingWorker.java:322)
     at java.util.TimerThread.mainLoop(Timer.java:555)
     at java.util.TimerThread.run(Timer.java:505)

    Connection to the SQL server is confirmed by Netstat.

    Any ideas what's going on? 



  • 2.  RE: Unexpected Server Error every 30 seconds

    Posted Jun 19, 2017 11:27 AM

    Can you run the SymDiag tool on it for additional error checking?

    Download SymDiag to detect Symantec product issues

    What version of 14 is this happening on?