Endpoint Protection

 View Only

  • 1.  Uninstalling the antivirus and they require a password

    Posted Jul 30, 2015 05:21 AM

    Hi,

     

    I dont know if I gave them any password and I need to remove this software. I am not a tech guy so I dont know any complex procedure. Any help would be appreciated

    a.PNG



  • 2.  RE: Uninstalling the antivirus and they require a password

    Posted Jul 30, 2015 05:27 AM

    You can contact to symantec support and get Cleanwipe tool.

    You can download for fileconnect in tool folder,

    SEPM 12.1 RU5 part 2 download and cleanwipe folder available ,If you don't have license key you need to contact symantec support.

    How to obtain the Cleanwipe utility

    Article:HOWTO74877  | Created: 2012-03-27  | Updated: 2012-08-08  | Article URL http://www.symantec.com/docs/HOWTO74877


  • 3.  RE: Uninstalling the antivirus and they require a password

    Trusted Advisor
    Posted Jul 30, 2015 05:43 AM

    If you have access to the machine within the SEPM and it's checking in you can allocate it to a group to remove the need for password. 

    Login to your SEPM click on clients > at the bottom click ad group <name group> click on policies tab > then passwords top right uncheck any password requirements and click ok.

    Next click on top level group my computer and search for machine you are trying to uninstall from and move it to the newly created group witin the SEPM > once in the correct group log onto the machine right click on yellow SEP bottom right of task bar and select update policy wait about a minute and then try uninstalling. If done correctly then it won't ask for a password. 

    If you have no access to the SEPM then a support case will need to be raised to get access to cleanwipe or if you have 12.1 RU5 or above cleanwipe can be found in the tools part of the SEPM download from symantec. 



  • 4.  RE: Uninstalling the antivirus and they require a password

    Posted Jul 30, 2015 05:54 AM

    I dont have clean wipe. How to get it?



  • 5.  RE: Uninstalling the antivirus and they require a password

    Posted Jul 30, 2015 05:58 AM

    How to download CleanWipe

    1. Download the full installation file for Symantec Endpoint Protection from FileConnect. You must have an active entitlement to download this file.
    2. After extracting the file, you can find CleanWipe in the following folder:

      \Tools\CleanWipe

    https://support.symantec.com/en_US/article.HOWTO74877.html

     

    if you don't have File connect serial no you can contact symantec support.



  • 6.  RE: Uninstalling the antivirus and they require a password

    Posted Jul 30, 2015 06:40 AM

    Send me a PM, I can get you pointed in the right direction regarding cleanwipe.