Endpoint Protection

Hello,

I am unable to unlock the Server Group of Symantec system center console, Even if i know, the log in credentials are correct and there is no network problem (since the machine, where i got this error is the Symantec server machine itself).

This problem been observed after definition files been loaded on 4th July 2010. the other symtomps are - some of the programs (including Symantec system center) are highlighted in start program menu as newly installed programs, while they are not.

Please note that with the same credentials, i am able to log-in the Symantec client on same machine - hence log-in credentials are correct and hence no security issue as well.....


Pl. find the screen capture of:
unlock error
new programs installed list
Symantec version


your earliest support will be appreciated.

Thanks in advance,.

Regards,
Manoj

Here is an article for this issue

Title: 'Error: "Can't communicate with the Server Group..."'
Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2005051209365248?Open&seg=ent

Reset the LoginCaCertIssueSerialNum registry value on Primary server

Stop the Symantec AntiVirus service

In registry go to HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LanDesk\VirusProtect6\CurrentVersion\ScSComms\LocalData

1. 
   In the right pane, double-click the LoginCaCertIssueSerialNum value.
2. Under Base, click Decimal.
3. If the Value data box shows a number that is larger than 256, then replace with a 1.
4. Click OK.
5. Close Registry
6. Start the Symantec AntiVirus service.