Endpoint Protection

 View Only
Expand all | Collapse all

Update/download delay with SEP and client problem

  • 1.  Update/download delay with SEP and client problem

    Posted Sep 08, 2011 09:14 AM

    Hello

    Sorry for my bad english

     

    i have a problem

     

    In my console, i put liveupdate for client  daily at 12PM and i activated +/-1 2hours random download

     

    But my client update definition virus when users start the PC. (8AM)

     

    It is normal?

     

    Can i modified this?

     

    Thanks a lot



  • 2.  RE: Update/download delay with SEP and client problem

    Posted Sep 08, 2011 09:22 AM

     

    Yes,

    the PC should be on to download definitions.

    The schedule what you created is a USER schedule, that means it will run when users log in .

     


  • 3.  RE: Update/download delay with SEP and client problem

    Posted Sep 08, 2011 09:24 AM

    Check from were your clients are receiving updates? You can check this in liveupdate logs



  • 4.  RE: Update/download delay with SEP and client problem

    Posted Sep 08, 2011 09:26 AM

    are your sep manager online and have last updates? and your client download updates from sep manager or LUA, gup?

     

    best regards.

    Fatih



  • 5.  RE: Update/download delay with SEP and client problem

    Posted Sep 08, 2011 09:46 AM

    I do update with LUA

    Yes my client have all update nicely but

     

    My PC are all start enter 8AM and 5PM, but i dont want download definition at start but at 12PM +/- 2H same i put in my policy.

     

    It s possible to deactive update automaticly at start's PC ?



  • 6.  RE: Update/download delay with SEP and client problem

    Posted Sep 08, 2011 09:50 AM

    My Sep manager, LUA always online.

    My client doanwload  with LUA.

     

    My Pc are online only enter 8AM and 5PM.

     

    My policy for liveupdate is 12PM +/- 2Hours.

     

    But when users start Pc at 8AM, they do update automaticly, no wait my policies.

     

    Can y modified this?

     



  • 7.  RE: Update/download delay with SEP and client problem

    Trusted Advisor
    Posted Sep 08, 2011 12:50 PM

    Hello,

    We completely understand what you are trying to say.

    However, it is important for you to understand that there is no way to transfer the Data across network, if the Computer machines are not Turned ON.

    So, in your case, if you want to have the Transfer done during off hours, the users would have keep the Machines Turned ON and leave.

    They can surely LOG OFF their machines but NOT TO TURN their machines OFF.

    Hope that helps!!



  • 8.  RE: Update/download delay with SEP and client problem

    Posted Sep 08, 2011 01:10 PM

    My Sep manager, LUA server always online.
    My client doanwload  with LUA.


    My Pc are online only enter 8AM and 5PM.
    My policy for liveupdate is 1PM +/- 2Hours.

     All My PC are TURN ON in my policy settings

     

    But when users start Pc at 8AM, they do update automaticly, no wait my policies (1PM).
    Can y modified this?

     

    I dont want starting download when PC TURN ON.



  • 9.  RE: Update/download delay with SEP and client problem

    Trusted Advisor
    Posted Sep 08, 2011 01:23 PM

    Hello,

    When the PC turns ON, the SEP clients report to the SEPM and ask for updates. (by default)

    SEPM checks with LUA, LUA provides SEPM and all other Clients with Latest Definitions updates.

    When PC are turned OFF, the SEP and SEPM and LUA communication also does not happen and that is the reason they do not get updates.

    This is by design. Can't be changed.



  • 10.  RE: Update/download delay with SEP and client problem

    Posted Sep 09, 2011 05:33 AM

    Thanks for this replay

    If by default :

    When the PC turns ON, the SEP clients report to the SEPM and ask for updates. (by default)

     

    But What use the program schedules for download in the SEPM console if when the PC turns ON, start download?

     

    Thanks a lot



  • 11.  RE: Update/download delay with SEP and client problem
    Best Answer

    Trusted Advisor
    Posted Sep 09, 2011 08:31 AM

    Hello,

    Symantec dispatches 3 revisions of Anti-Virus Definitions everyday.

    Schedules are used for configuring when the SEP Clients would fetch Defintions from Symantec Liveupdate Server (Internet).

    Check this Article:

    Symantec Endpoint Protection Manager - LiveUpdate - Policies explained

    http://www.symantec.com/docs/TECH104435

    Hope this helps!!



  • 12.  RE: Update/download delay with SEP and client problem

    Posted Sep 09, 2011 10:33 AM

    Thanks

    With this TECH, i have my reponse

     

    Thanks All