Deployment Solution

I just upgraded from 8.0 HF6 to 8.1. The agent upgrade went smoothly, but now booting into WinPE fails...

SMP.log:

<event date='04/17/2017 08:52:32.5200000 -08:00' severity='4' hostName='minint-3pfitgj' source='PectAgent' module='PECTAgent.exe' process='PECTAgent.exe' pid='1648' thread='1652' tickCount='32671' >
  <![CDATA[Version 8.01.4536]]>
</event>
<event date='04/17/2017 08:52:33.2230000 -08:00' severity='1' hostName='minint-3pfitgj' source='PectAgent' module='PECTAgent.exe' process='PECTAgent.exe' pid='1648' thread='1652' tickCount='33375' >
  <![CDATA[AgentGlobals.h:110 Agent Exception, Could not laod file ErrorCode=0, SystemError=6]]>
</event>

PectAgent.log:

[2017/04/17 08:52:32.520 1648:1652 2] Log File Created. Version 8.01.4536
[2017/04/17 08:52:33.114 1648:1652 2] AgentGlobals.h:135 RegisterLibrary: x:\program files\Symantec\Deployment\Client Task Agent.dll has been registered sucessfully
[2017/04/17 08:52:33.207 1648:1652 2] AgentGlobals.h:135 RegisterLibrary: x:\program files\Symantec\Deployment\AeXNetComms.dll has been registered sucessfully
[2017/04/17 08:52:33.223 1648:1652 2] AgentGlobals.h:108 RegisterLibrary: LoadLibrary Failed to load x:\program files\Symantec\Deployment\AeXBasicInventory.dll
[2017/04/17 08:52:33.223 1648:1652 0] AgentGlobals.h:110 Agent Exception, Could not laod file ErrorCode=0, SystemError=6
[2017/04/17 08:52:33.223 1648:1652 2] PECTAgent.cpp:160 Stopping PECTAgent. Please check for Network configuration or server name resolving problem and try again.

Thoughts?

Thanks!

Hi Mahohmei,

Are you aware if your preboot environment was recreated successfully after upgrading? This is a post-upgrade task that is required to be done if you are using WinPE.

Go to: Settings > Deployment > Manage Preboot Configurations.
Click on the Preboot config you were using pre-upgrade and click "Recreate Preboot Environment"

If you have already done this post-upgrade, if you select the Preboot config you were using and click "Status", does it show a green tick for the correct architecture against the Site Server you are trying to boot from? 

It might be worth checking the bootwiz logs on the Site Server to ensure it was successful anyway, there are found at:
(Agent Install Dir)\Program Files\Altiris\Deployment\Logs and the file is called: Bootwiz.txt

Scroll down to the bottom and check that it has a date after the upgrade was complete, and ensure that it says: "Exit code: (0) 0 BDC_SUCCESS - Success"

I'd also suggest checking that the Site Server has up to date Plugins. 


One more thing - have you checked: Settings > Deployment > NBS General Settings and NBS Global Settings - to ensure that Network Boot Service Configuration is enabled for both? 

Symantec Support have mentioned that NBS Global Settings take precedence over NBS General Settings, and I have seen the setting become disabled post upgrade within the NBS Global Settings section.


Thanks

Hi mahohmei,

It seems that there are some files missing on the X:\ Drive (WinPE)

Take a look at the following location on your SMP Server: 

C:\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe\x86\Base\Program Files\Symantec\Deployment

and

C:\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe\x64\Base\Program Files\Symantec\Deployment

and compare if all files listed on the Screenshot are there... (see Screenshot...)

WinPE_x64 Files:

WinPE_x86 Files:

If there are files missing open a support case and request the missing files.
 

There is a similar KB Article regarding another issue here

Also take a look at this KB: http://www.symantec.com/docs/TECH230909

Sometimes the msi.dll File in missing in X:\Windows\System32 directory...

• for x64 check: C:\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe\x64\Base\Windows\System32
   
• for x86 check: C:\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe\x86\Base\Windows\System32
   

Hope this helps.

Network23

This is what resolved my issue (after upgrading from 8.0 to 8.1, I was not able to deploy):

Also take a look at this KB: http://www.symantec.com/docs/TECH230909

Thank you Network23 for providing the solution!

This is what solved my problem (not being able to deploy images after upgrading from SMP 8.0 to SMP 8.1):

Also take a look at this KB: http://www.symantec.com/docs/TECH230909

Thank you, Netwrok23!!