Symanec Protection Suites

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  • 1.  Upgrade Protection Suite

    Posted Aug 30, 2011 08:18 AM

    Can anyone help me.

     

    For one off our customers i am looking in the possibilty to opgrade ther Protection Suit 3.0 to version 4.0.

    I cannot find any documentation that show me the appropaite steps to do a succesfull upgrade.

    Is ther any documentation out there?

    Regards

    Marco Zoomer

    STS Enterprise Vault



  • 2.  RE: Upgrade Protection Suite

    Posted Aug 30, 2011 09:57 AM

    If you already have the upgrade information for the version 4.0, please navigate the links below:

    http://customercare.symantec.com/app/answers/detail/a_id/129/kw/LP%20How%20to/r_id/166

     http://www.symantec.com/business/products/activating/index.jsp

    However, if you still dont have the Version Upgrade Information to 4.0, I suggest calling Customer Care Licensing Team at 1-800-745-6054 option 3 so they can provide you the uipgrade information.



  • 3.  RE: Upgrade Protection Suite

    Posted Sep 01, 2011 07:36 AM

    Hello,

     

    Can You help me?

    We have Upgrade SYMC PROTECTION SUITE ENTERPRISE 3.0 to Version 4.0.

    Problem is, when I login to Licensing Portal and confirm the Upgrade ID, can't upgrade because the old software symantec product not upgraded(exemple old Antivirus software).

    How to upgrade only SYMC PROTECTION SUITE ENTERPRISE to 4.0 version without other software?

     

    Thanks



  • 4.  RE: Upgrade Protection Suite

    Posted Sep 01, 2011 11:59 AM

    If you are trying to register teh VUN ID in Licensing Portal, you should register the correct VUN ID. I beleive you received the warning message, there are additonal licenses that should be upgraded, you should click the link View list of earlieer upgrade because you need to register the previous version of your license before you can completely register the 4.0 version.



  • 5.  RE: Upgrade Protection Suite

    Posted Sep 02, 2011 04:15 AM

    Kamil,

     

    i see you have updated already to 4.0.

    Do you hav any documentation for the upgrade process? I can seem to find any on the support pages.

    I have to write a RFC for one off our customers. If you can point me where the documents are or can provide me with it i would be very pleased.

    Regards,

    Marco Zoomer



  • 6.  RE: Upgrade Protection Suite

    Posted Sep 06, 2011 01:31 AM

    nhej,

    I didn't have other documents with different ID. And yes there are additonal licenses that should be upgraded but, I can't upgrade this because older softwere require older and older software upgrade ..  etc, and in the end version software that I should upgrade is from 2008 and 2007. It is not possible.

    I want in simple way upgrade my software to 4.0  version.