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Upgrade SEP Client from version 12.1.2(2015.2015) to version 12.1.6 (12.1 RU6 MP5)

  • 1.  Upgrade SEP Client from version 12.1.2(2015.2015) to version 12.1.6 (12.1 RU6 MP5)

    Posted Jul 23, 2016 01:23 AM

    Hello,

    I have issue when upgrading sep client from version 12.1.2(2015.2015) to version 12.1.6 (12.1 RU6 MP5) always show "Rolling back install" while booting up client (Windows 7 Enterprise SP1). I already check "SEP_INST.LOG" on target client is look like install successful.

    Testing Solution:

    Upgrading Source

    Result

    Remark

    SCCM2012

    Can’t Upgrade

    Install SEP completed but it’s rollback to old version after restart client

    IIS

    Can’t Upgrade

    Install SEP completed but it’s rollback to old version after restart client

    Push Deployment Wizard

    Can’t Upgrade

    Install SEP completed but it;s rollback to old version after restart client

    Manual Install SEP without Remove old version (exe file)

    Can’t Upgrade

    Nothing happen when setup.exe *32 process end, It still old version

    Manual Install SEP with Uninstall old version Upgrade Successful SEP Client are upgrade to new version


  • 2.  RE: Upgrade SEP Client from version 12.1.2(2015.2015) to version 12.1.6 (12.1 RU6 MP5)

    Posted Jul 23, 2016 07:28 AM

    Have you tried running the symdiag on an affected client to see what it shows?

    Download SymDiag to detect Symantec product issues

    If you want, post the SEP_INST.log and SIS_INST.log files here for review.