Client Management Suite

i upgraded from 6 to 7 and i'm having issues with the agents/plugins not installing.

they will show on the clients as waiting to be downloaded and show that they tried, and tried ....

has anyone else seen this or have any clues.

these computers are running xp pro sp3, all are mobile, but are a lan's and not remote--yet.

thanks

What do the agent logs say?

sorry for the late responce.
here are some of the errors
right now i have aobut 350 + machines the will not check in.
in the tasks they show as disabled or they try to download and fail


C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\AeXSWDPolicy.xml: Failed to load data file: The system cannot find the path specified. (-2147024893)]]>
 
hostName='AUDLMNLOANER4' source='Client Task Agent' module='client task agent.dll' process='aexnsagent.exe' pid='4048' thread='3552' tickCount='55821468' >
  <![CDATA[CTAgent::OnExecute-Loop(): CAtrsException exception, error = "There is no machine GUID in the agent registry", OS error = 2147549183, at line 206

                re-throw at CWin32TCConnectionSettings::ReadMachineGuid

                re-throw at CWin32TCConnectionSettings::ReadFromNSRegistry

                re-throw at CTAgent::InitializeClientTaskAgent]]></event>
 
event date='Aug 05 07:14:38' severity='2' hostName='computername' source='ConfigServer' module='aexnsagent.exe' process='aexnsagent.exe' pid='1816' thread='412' tickCount='414078' >
  <![CDATA[RequestPolicies failed: Unexpected response from URL HTTP://AUDITALTIRISMSP.ENT.WFB.BANK.CORP/ALTIRIS/NS/Agent/GetClientPolicies.aspx: The specified resource is not ready ({84a4b308-8c36-401d-8121-75b2ecb81dc3}). This condition is temporary and will be resolved by the next collection update (-2147213299)]]>
 
<event date='Aug 09 07:10:33' severity='2' hostName='computername' source='PackageDelivery' module='AeXPackageDelivery.dll' process='aexnsagent.exe' pid='228' thread='2556' tickCount='548906' >
  <![CDATA[Error while downloading package: Server is busy. Package sources request is backing off (-2147467259)]]>
</event>

From the log messages, I see 2 potential problems:

1) Scheduled tasks on the Notification Server are disabled / not running
....Indicated by the log message The specified resoruce is not ready ... This condition is temporary and will be resolved by the next collection update

...If the scheduled tasks are in a state of "Could not start", you can change the NS.Weekly scheduled task to run as NT AUTHORITY\SYSTEM and run it. This should recreate the scheduled tasks with the correct user name and password.
 

2) Your NS / Package servers may be overloaded
...Indicated by the log message Error while downloading package: Server is busy. Package sources request is backing off.

...You can try increasing the MaxConcurrentPackageInfoRequests value using the nsConfigurator tool. KB about NSConfigurator in NS 7: (https://kb.altiris.com/article.asp?article=45132&p=1)

...Depending on the number of clients per package server you have, it might be advisable to add more package servers.

Please let me know if you have any questions.