Client Management Suite

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  • 1.  Use gather Inventory (Hardware and Operating System) the machine will stop the agent

    Posted Mar 29, 2012 05:09 AM
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    Dear Support

    More machine use gather Inventory (Hardware and Operating System) run inventory , the inventory files will update to (C:\Program Files\altiris\Inventory\NSI) , process run to  (CLN OS Operating System.nsi) file the (Aexnsclient) agent will stop.



  • 2.  RE: Use gather Inventory (Hardware and Operating System) the machine will stop the agent

    Posted Mar 29, 2012 08:14 AM

    Hi scfung,

    1) Which Inventory Solution version are you using?

    2) Which OS version are you using?

    3) Do you have others computerts with this problem?

    Regards,



  • 3.  RE: Use gather Inventory (Hardware and Operating System) the machine will stop the agent

    Posted Mar 29, 2012 10:06 PM

    Thanks

    1) Symantec Mangement agent 7.0.8800.1800 , Altiris inventory Agent 7.0.1332

    2) Windows 7

    3) 200 computers with this problem



  • 4.  RE: Use gather Inventory (Hardware and Operating System) the machine will stop the agent

    Posted Mar 30, 2012 09:43 AM

    Anything in the windows logs? Did you try a clone of the inventory policy with different settings? A malformed policy could crash the agent. Did it work before?



  • 5.  RE: Use gather Inventory (Hardware and Operating System) the machine will stop the agent

    Posted Apr 01, 2012 10:44 PM

    Thank you

    Windows Event log show (Event ID 7034) , run Software and File Properties inventory no this issue , only hardware with this problem , reinstall the agent still with this problem.