Endpoint Encryption

Hello! I have a problem with user registration in Symantec Endpoint Encryption 11.2

SeemaAdminUIApp00 : 

"[11/12/19 16:29:45][ERROR][8432][0x1E8C][SEDE][USERname][Registered user list is NULL or empty.][DEBLL.cpp:4001]
[11/12/19 16:29:45][ERROR][8432][0x1E8C][DEWrapper][USERname][GetUserList() failed][DEWrapper.cpp:1679]
[11/12/19 16:29:51][WARNING][8432][0x1E8C][SEDE][USERname][HandleClientAdminPolicy. Caching enableSED as 1
][clientAdmins.cpp:164]
[11/12/19 16:29:51][WARNING][8432][0x1E8C][SEDE][USERname][Caching enableSED as 1
][CDiskImpl.cpp:210]
[11/12/19 16:29:51][ERROR][8432][0x1E8C][SEDE][USERname][Error when registering user: DE Error : -12368
][CMachineResourceGroupImpl.cpp:138]
[11/12/19 16:29:51][ERROR][8432][0x1E8C][SEDE][USERname][HandleClientAdminPolicy: RegisterUser failed with error: -12368][clientAdmins.cpp:297]
[11/12/19 16:29:51][WARNING][8432][0x1E8C][SEDE][USERname][Caching enableSED as 0
][CDiskImpl.cpp:210]
[11/12/19 16:29:51][ERROR][8432][0x1E8C][SEDE][USERname][(CDriveEncryptionImpl::Encrypt) : Encrypt failed with error: -12368][DEBLL.cpp:671]
[11/12/19 16:29:51][ERROR][8432][0x1E8C][DEWrapper][USERname][Failed to start encryption for disk 0 via BLL.][DEWrapper.cpp:1829]
[11/12/19 16:30:51][ERROR][8432][0x1E8C][SEDE][USERname][Registered user list is NULL or empty.][DEBLL.cpp:4001]
[11/12/19 16:30:51][ERROR][8432][0x1E8C][DEWrapper][USERname][GetUserList() failed][DEWrapper.cpp:1679]
"

What is this "Error : -12368" ???     I could not find information on the forum.

This is a common issue, and typically means the drive is already protected by BitLocker.  Please see below:

TECH231177
Drive Encryption does not start automatically: DE Error -12368
Last Updated June 28, 2019
https://www.symantec.com/docs/TECH231177

TECH235632
Troubleshooting: User Registration and Single Sign-on with Symantec Endpoint Encryption
Last Updated April 15, 2019
https://www.symantec.com/docs/TECH235632

Searching for -12368 on https://support.symantec.com/us/en.html got me exactly these results, only.  I'd highly recommend searching there as a first step for future issues, as there's a large body of historical issues addressed in Symantec's KB Articles.

Oh yeah, I'd also recommend you upgrade to 11.3 as well, as Win 1903 support was added in a later version of SEE than the one you're using.

Finally, I tried searching for -12368 in the forums as well, and found that the "-" symbol messes with the search function, and suspect it is treated as an operator.  If you search for 12368 alone, you get more relevant results.