Workflow and ServiceDesk Community

I am having the issue of users not being able to view the attachments. This only happens to users when they are assigned subtasks. What permissions lets users view and add attachments?

Hi,

I had this problem, this problem is not permission attachments. It's a problem of variable, You should change a variable, open workflow 'SD.IncidentManagementSimple.EndUserRequest' and change variable 'FileList' in the model 'Create Incident' , because attachments is save in the variable 'CurrentlySelectedFiles'.

Follow the pictue below.

Sorry for mistake english

Thanks for the assistance but that did not correct my issue.

Looking at the 7.5 SD.IncidentManagementSimple package, it appears to me that when a new subtask is created and assigned, no operation is performed to assign any permissions to the assigned user or group. You're best bet would probably be to create a custom workflow project to assign permissions how you want and send the subtask to it via a ruleset. I think that would be the "OnTaskAssigned" ruleset. There should be a "Add permissions to document category" component that will do the job of making sure your assignee can get to the documents.

Hi rrmarlatt,

I would check if the document was actually added to the ticket. If it was not attached need to check the shipping flows. I already had a problem with simply sending incident because a variable was not mapped a Model for the other.
 

Would check if the web part attachment is enabled in simple processview view. To enable you edit the page

Regards,