ServiceDesk

Hello,

As per my knowledge, IM, PM and CM core processes (not feeder / technician forms) have been locked to be edited starting SD 7.5.

However, isn't there a way to atleast view them completely, something like opening them in read only mode. In my hunt for the projects, I was unable to find them any where.

Any help / guidance would be of great help.

Thanks
snm1502

Unfortunately only Symantec employees have access to this code.   I've asked support about this and they've denied my request in the past.

That is bad... :(

Atleast read only access should be granted... with no access to core processes, at times we stuck in our troubleshooting in some areas... 

Hi,

If you guys just want to look at the process you can still view the Process Digram 

Hope this help in understanding Business Process for Change and Incident Management.

Regards

Sandeep

Hello Sandeep,

Thanks for the response.

Yes there is a way to view these diagrams which surely helps upto a certain level, however, is there a way to view the diagrams of the embedded models and workflow dialog processes.

Thanks
snm1502