Symantec Developer Group

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  • 1.  VIP Access client crash after Win10 update

    Posted Oct 05, 2015 11:08 PM

    With reference to my post in another (possibly incorrect!?) forum...

    https://www-secure.symantec.com/connect/forums/vip-access-client-crash-after-windows-10-update

    Any help appreciated.

    Regards,

    Chris.



  • 2.  RE: VIP Access client crash after Win10 update

    Posted Oct 13, 2015 01:55 AM

    Can anyone replicate this behaviour?



  • 3.  RE: VIP Access client crash after Win10 update

    Broadcom Employee
    Posted Dec 07, 2015 06:06 PM

    Are you still experiencing this issue?



  • 4.  RE: VIP Access client crash after Win10 update

    Posted Dec 07, 2015 06:50 PM

    Hi Andreas,

    I just downloaded and reinstalled the latest available version and it is still failing. Here is the information from the Windows Application Event Log:

    Level    Date and Time    Source    Event ID    Task Category
    Error    8/12/2015 10:39:21 AM    Application Error    1000    (100)    "Faulting application name: VIPUIManager.exe, version: 2.2.1.13, time stamp: 0x53c3acdd
    Faulting module name: VIPUIManager.exe, version: 2.2.1.13, time stamp: 0x53c3acdd
    Exception code: 0xc0000409
    Fault offset: 0x000b43dd
    Faulting process id: 0x670
    Faulting application start time: 0x01d131487f54aea4
    Faulting application path: C:\Program Files (x86)\Symantec\VIP Access Client\VIPUIManager.exe
    Faulting module path: C:\Program Files (x86)\Symantec\VIP Access Client\VIPUIManager.exe
    Report Id: 03e195be-da38-48ba-9dff-161d21901223
    Faulting package full name: 
    Faulting package-relative application ID: "

    The VIPAppService appears to be started and running OK.

    Thanks for your attention to this.

    Chris.