Endpoint Protection

Dear Friends,

I am having an issue with one Desktop in my Company. It is showing Virus and Spyware Protection is out of date.

We are using symantec endpoint protection 12.1.4013.4013 latest version SEPM.

In our company only one computer is not in domain and it is 64 bit windows 7 OS and all the rest of the PC's are in domain with 32 bit OS. After installing successfully in client machine all the updates are taken it is showing latest dates of all the protection. but In the status it is showing Virus and Spyware Protection is out of date and in system tray symantec is not showing the green dot. It is showing orange dot in symantec icon.

I had reinstalled the symantec client 64 bit software and again I had checked but it is showing the same error.

Can any one help me on this issue.

Can you replace the sylink file on the client?

Restoring client-server communications with Communication Update Package Deployment

Is this PC on a separate LAN which does not have 8014 open?

Does it update if you run LiveUpdate?

Can you enable sylink debugging so we can see the client/server communication

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

open  SEP client

click on help and support

do you see the sepm server name or does it show server offline?

Check the attach link

http://www.symantec.com/docs/TECH91679

Thanks to all,

My problem is resolved after pushing communication update package to client machine.

Hi

Good to hear that your problem is resolved

Regards