Messaging Gateway

Hi everyone

Since The beggining of the im having issues with the brightmail gateway

the virus definition on console show the last definition from january

Virus definitions:

2010-1-4 (4)

but every day i receive e-mails from brightmail saying the following

======================= ALERT NOTIFICATION ================================              

New virus filters are available on the following hosts:

Host

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Local Host: my ip

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the LIveupdate settings are saying the definitions failed to install

LiveUpdate Settings
	Last LiveUpdate attempt: Wednesday, Feb 24, 2010 11:10:00 AM BRT Last virus definitions LiveUpdate status: Failed Virus definitions version (revision): 2010-1-4 (4)

Anyone know what can i do to solve these issue??

Thanks in advance

Do you see any errors in the logs?

Plesae take a look at the following KB article:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2009063013515654

Regards,

Adnan

I looked at.. but these kb didnt solve my problem.. i tried to reset the times but still didnt work...

any other ideas??

Thanks

Can you please provide the error messages you are getting in the logs related to JLU Controller and JLU Client (on Status > Logs page) to further troubleshoot the issue.

In the meantime, try increasing the timeout value further; may be your connection is too slow.  What is the current timeout set to?  You can go as high as 90 minutes.

As a workaruond, you can try switching to Respnose Response virus defs by selecting the option "Enable Rapid Response updates" on Virus > LiveUpdate page if you are running into the following known issue:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2009092508584054

Thanks

Adnan