Endpoint Protection

Hi!

I have Symantec Endpoint protection Manager, Symantec Live Update Administrator installed on the same machine. SEMP is configured that managed clients get updates from LUA.

I have 10 clients with windows XP and Symantec endpoint protection 12.1 RU6 installed.

Also i have 30 clients with windows 7+ installed(windows 8, windows 10) , with Symantec Endpoint Protection 14.

I don't have any problems with symantec 14.

But have strange problems with symantec 12:

It connects to SEMP fine, and is visible in SEMP.

Also it works with policies, as if i press LiveUpdate i see that  it goes to my internal update server (192.168.*.*) and downloading updates.

But the main problem is that it downloads from SEMP updates only to "Proactive threat protection" and "Network threat protection" but not to "Virus and spyware protection" 

The log shows:

Initializing...
Connecting to 192.168.121.19...
Connected to LiveUpdate server successfully.

There are 11 update(s) to be downloaded.
Downloading catalog file (1 of 11) finished.
Downloading catalog file (2 of 11) finished.
Downloading catalog file (3 of 11) finished.
Downloading catalog file (4 of 11) finished.
Downloading catalog file (5 of 11) finished.
Downloading catalog file (6 of 11) finished.
Downloading catalog file (7 of 11) finished.
Downloading catalog file (8 of 11) finished.
Downloading catalog file (9 of 11) finished.
Downloading catalog file (10 of 11) finished.
Downloading catalog file (11 of 11) finished.

Session summary: 0 update(s) available, 0 update(s) installed.
LiveUpdate session is complete.

If i change update source in Live update policy from internal (192.168.121.19) to external symantec server, that updates goes fine, and clients start to download new updates from internet.

Please advice what should i fix, to be able to download updates to 12.1 version from internal source?

See this KB article and ensure you have the SEPM configured correctly to provide content to 12.1 clients:

http://www.symantec.com/docs/TECH240020

Have you selected SEP 12.1 definitions to be downloaded in your Internal LUA servers download and distribution schedules?

Thank you Brian.

The problem was in SEPM.

I didn't checked the checkboxes.

Legacy client types will need be added to the "Content to Download for Client Types" setting.

1. Navigate to Admin>Servers.
2. Right-click the Local Site and choose "Edit Site Properties"
3. Select the "LiveUpdate" tab.
4. Under the "Content to Download for Client Types" section, click the "Change Selection..." tab.
5. Check all unchecked boxes (Legacy embedded clients(legacy reduced-size content) and Legacy standard clients(legacy standard-size content)).
6. Click "OK" for both screens to confirm the change.