We have a test computer that has Windows XP and I updated SEP to version 12. The test machine was put behind the firewall that the lab computers are behind. I ran the SEPXMLUpdate and SEP is showing connected to the correct server but the virus definitions will not update. I have included the contents of SEPXMLUpdate log file with this email. Thank you for any assistance you can provide.
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*** Installation Started 11/29/2017 15:05 ***
Title: SEPXMLUpdate-V1.0-EN-R1-PKG
Source: F:\SEPXMLUpdate\V1.0\EN\R1-PKG\SEPXMLUpdate-V1.0-EN-R1-PKG.EXE
* 11/29/17 15:05:11 Computer role: WKS
* 11/29/17 15:05:11 Command line:
* 11/29/17 15:05:11 Command line is null: Defaulting to /EMBEDDED: /EMBEDDED
* Script is running as: s20bswadm
*: Admin Rights Detected.
COMPNAM : CN=SWTD211158,OU=SAW COMPUTERS,OU=US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM
: PARSE0: SAW COMPUTERS,OU=US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM
: PARSE1: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM
: PARSE2: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM.
: PARSE3: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM..
: PARSE4: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM...
: PARSE5: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM....
: PARSE6: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM.....
: PARSE7: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM......
: PARSE8: SAW COMPUTERS.US SWIFTWATER,DC=PASTEUR,DC=AVENTIS,DC=COM.......
: PARSEFINAL: SAW COMPUTERS.US SWIFTWATER
: PARSEMACHINEDOMAIN: PASTEUR,DC=AVENTIS,DC=COM.......
: PARSEMACHINEDOMAIN: PASTEUR.AVENTIS,DC=COM.......
: PARSEMACHINEDOMAIN: PASTEUR.AVENTIS.COM.......
: PARSEMACHINEDOMAIN: PASTEUR.AVENTIS.COM........
: PARSEMACHINEDOMAIN: PASTEUR.AVENTIS.COM.........
: PARSEMACHINEDOMAIN: PASTEUR.AVENTIS.COM..........
: PARSEMACHINEDOMAIN: PASTEUR.AVENTIS.COM...........
: PARSEMACHINEDOMAIN: PASTEUR.AVENTIS.COM............
: Machine Domain: PASTEUR.AVENTIS.COM
: Domain Specific Directory found at F:\SEPXMLUpdate\V1.0\EN\R1-PKG\Content\PASTEUR.AVENTIS.COM- Using those files...
* 11/29/17 15:05:11 Matched: Computers.US*=AMER\United States\Workstations
* 11/29/17 15:05:11 Set OURESULT: AMER\United States\Workstations
* 11/29/17 15:05:11 Override: NONE Domain: AMER XMLFILE: AMER_sylink.xml
* 11/29/17 15:05:11 ************* Starting Installation ***********
* 11/29/17 15:05:11 Replacing End Point Server for Symantec Antivirus software
* 11/29/17 15:05:11 NO HWID CLEANUP Requested. Specify "DOHWIDCLEANUP" on the command line to generate a fresh HWID.
* 11/29/17 15:05:11 TEMP: C:\DOCUME~1\S20BSW~1\LOCALS~1\Temp Copied Source XML file to TEMP.
* 11/29/17 15:05:11 F:\SEPXMLUpdate\V1.0\EN\R1-PKG\Content\PASTEUR.AVENTIS.COM\AMER_sylink.xml located in the content directory.
File Overwrite: C:\SMSLogs\SyLink.xml
* 11/29/17 15:05:12 Symantec Product Version is: 12.1.7266.6800
* 11/29/17 15:05:12 Using Client SylinkDrop.exe at: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.7266.6800.105\Bin\\SylinkDrop.exe
* 11/29/17 15:05:12 Starting F:\SEPXMLUpdate\V1.0\EN\R1-PKG\MEDIA\PSEXEC.exe -s -i /accepteula "C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.7266.6800.105\Bin\\SylinkDrop.exe" -silent "C:\SMSLOGS\SyLink.XML"
* 11/29/17 15:05:14 C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.7266.6800.105\Bin\\SylinkDrop.exe Ended with RC 0
* Sylink.XML found here: C:\Documents and Settings\All Users\Application data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Config\SYLINK.XML
* Sylink.XML date: 11/29/17 14:59:12
* CurrentGroup: My Company\United States\Workstations
* CurrentMode: 1
* COMSTAT: 1511985560:XSPW10B468K.pharma.aventis.com:8014:1511985560:XSPW10B468K.pharma.aventis.com:8014:0:0:
* 11/29/17 15:05:15 ********** Install successfully completed at 11/29/17 15:05:15
User Rights: Admin
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